User Support Specialist II

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

Announcement Information

This position is represented by the UAW.

The job posting will close on December 15, 2025, at 5:00 pm. Applications will not be accepted after that date/time.

General Summary

Do you enjoy blending technology, problem-solving, and justice-focused work? Under general supervision, you'll support the technology and data needs of the Pretrial and Justice Services division. You'll serve as the key liaison between the division, Information Technology, and outside agencies, helping ensure that systems, data, and software tools function smoothly to support essential operations.

What You'll Do

• Serve as the primary liaison between Pretrial and Justice Services, IT, municipalities, and local agencies
• Collaborate with IT staff on server issues, system functionality, passwords, and equipment replacement
• Support the implementation, maintenance, and enhancement of case management software
• Coordinate with outside vendors for equipment, software development, and system upgrades
• Train staff on hardware, software, databases, and case management tools
• Develop and maintain user manuals, instructions, and technical documentation
• Troubleshoot technical and data-processing issues using your software expertise
• Collect, analyze, and resolve technology-related service concerns and complaints
• Generate statistical, demographic, and operational reports using database programs
• Design and update promotional and informational materials for distribution to courts and the legal community
• Write and edit publications and program materials for community outreach
• Maintain statistical content on departmental display boards
• Regularly update databases to provide accurate and quantifiable program data
• Utilize Countywide and department-specific software to complete assignments

Why You'll Love It

• You'll play a central role in ensuring the division's programs and systems run smoothly
• The work blends technology, communication, training, and justice-focused service
• You'll collaborate with IT, vendors, and justice partners, keeping each day varied and interesting
• You'll help shape and support tools used to serve the community and the courts
• Opportunities to build technical, analytical, and communication skills in a meaningful public-service environment

Required Minimum Qualifications

What You'll Need

1. a. Possess a Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.
   b. Have had at least two (2) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades;
   
   OR
   
   
2. a. Possess an Associate's Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.
   b. Have had at least four (4) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades;
   
   OR
   
   
3. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development test.
   b. Have had at least six (6) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.

Special Requirements

N/A

Pay Range

USD $70, USD $94,595.00 /Yr.

EEO and Inclusion Statements

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.

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