Resident & Client Experience Manager
6 days ago
About the Role:
Are you someone who loves helping people, staying organized, and making sure things run smoothly? Do you enjoy variety in your work and want to grow with a team that supports both real estate and insurance clients?
We're hiring a Resident & Client Experience Manager to serve at the front desk of our Pittsburg office — working closely with tenants and insurance clients after they come onboard. You'll support our property and insurance teams with communication, documentation, and daily follow-up — while making sure every person who walks in or calls gets a great experience.
You are not alone in this role — you'll be supported by a full property management and insurance team, and trained on our systems. We just need your energy, professionalism, and follow-through to make it work
Key Responsibilities:
- Greet walk-ins, answer calls, and support front desk operations
- Communicate with current tenants after move-in (not leasing or sales)
- Monitor and follow up on rent payments using AppFolio
- Provide ID cards, proof of insurance, and assist with simple client insurance requests (no policy changes)
- Send lease violations, track renewals, coordinate move-outs
- Support internal operations using Google Workspace & GoHighLevel
What You'll Use:
- AppFolio
- GoHighLevel (GHL)
- Google Docs, Gmail, Sheets
- Phone/VoIP system
- CRM/insurance systems (training provided)
Pay & Schedule:
- $16–$21/hour
- Full-time: 35–40 hours/week
- Monday–Friday
- Bi-weekly pay
- Paid training included
Growth Path:
- Insurance Producer
- Property Manager or Assistant PM
- Office Coordinator or Team Lead
Apply Here:
To be considered for this position, you must complete the application process at the following link:
[Insert Your Link Here]
Job Type: Full-time
Pay: $ $21.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Professional development assistance
Work Location: In person
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