Customer Success Representative

2 weeks ago

Tampa, Florida, United States SuperSonic POS Full time

Customer Success Representative (CSR)

Location: Tampa, FL (In-Office)

Compensation: $25 per hour + performance-based bonuses

Department: Customer Success / Operations

Employment Type: Full-Time, Hourly

About SuperSonic POS

SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We help merchants get long-term value from our platform through hands-on support, feature adoption, and ongoing guidance.

Role Summary

The Customer Success Representative (CSR) is responsible for proactively engaging existing merchants to support product adoption, introduce new features and releases, and ensure continued success with the SuperSonic POS platform.

This role focuses on outbound communication to current customers, not inbound support queues. It is a support-first, expansion-aware role with eligibility for performance-based bonuses tied to feature adoption and merchant engagement.

Core ResponsibilitiesProactive Merchant Engagement

  • Conduct outbound calls, messages, and follow-ups with existing merchants
  • Check in on merchant health, usage, and satisfaction
  • Identify opportunities to improve workflows or platform adoption
  • Maintain consistent, professional communication with merchants

Feature Adoption & Upsell Support

  • Introduce and explain newly released features, enhancements, and tools
  • Recommend relevant add-ons or upgrades based on merchant needs
  • Assist merchants with enabling, configuring, or adopting new features
  • Support feature rollout campaigns in coordination with Product and Marketing
  • Drive adoption through value-based conversations (no high-pressure sales)

Account Care & Retention

  • Monitor merchant engagement and flag at-risk accounts
  • Proactively follow up after releases, updates, or issue resolutions
  • Reinforce best practices to improve merchant outcomes
  • Support retention through education and relationship building

Documentation & Internal Coordination

  • Document all merchant interactions, outreach, and outcomes
  • Track feature activations and merchant feedback
  • Coordinate with internal teams (Support, QA, Product, Finance) as needed

Performance & Incentives

  • Base pay: $25/hour
  • Bonus eligibility tied to:

Feature activations and adoption

  • Merchant engagement and retention metrics
  • Quality of documentation and follow-through

Bonus plans are separate from base pay and may evolve over time.

This role focuses on existing merchants only.

Qualifications & Skills

  • 1–3+ years in customer success, account rep, or merchant support
  • Comfortable with outbound calls and proactive follow-ups
  • Strong communication and relationship-building skills
  • Ability to explain product value clearly and confidently
  • Organized, detail-oriented, and process-driven
  • Professional, reliable, and customer-focused
  • Bilingual or multilingual abilities preferred, but not required

  • Customer Success Manager

    2 weeks ago

    Tampa, Florida, United States Qualifacts Full time

    Job DescriptionQualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....

  • Customer Service Representative

    2 days ago

    Tampa, Florida, United States JGSM Full time

    JGSM Inc. is a client-service focused company that works on behalf of our clients to engage with potential customers, represent their brand, and deliver outstanding in-person service. We pride ourselves on building strong client relationships, delivering tailored customer experiences, and achieving sales success, all with professionalism and integrity.As a...

  • Customer Success Manager

    7 days ago

    Tampa, Florida, United States PARTNERS Staffing Full time

    Customer Success Manager (Enterprise - SaaS)The Customer Success Manager is responsible for managing customer relationships and maximizing adoption of our company's application facility-wide, assuring that customers are continuously seeing value in our partnership.Our goal is to ensure that each customer derives maximum value from their investment in our...

  • Customer Success Manager

    6 days ago

    Tampa, Florida, United States Blue Purpose Full time

    Company DescriptionAt Blue Purpose, our mission is to empower senior care providers through transformative care-management technology. We are not just a software company; we are a purpose-driven team focused on helping caregivers, administrators, and clinical leaders deliver better outcomes through powerful, intuitive tools. If you're seeking a career,...

  • Customer Success Manager

    5 days ago

    Tampa, Florida, United States UpGuard Full time $85,000 - $100,000

    Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security...

  • Customer Enrollment Representative

    2 weeks ago

    Tampa, Florida, United States TLG Business Associates Full time

    We are an outreach and customer-engagement firm that partners with leading solar energy providers. Our mission is to help homeowners and consumers understand the benefits of clean energy by offering clear, trustworthy information and guiding them through the enrollment process. We connect customers with reputable solutions through in-person conversations.We...

  • Customer Service Representative

    1 day ago

    Tampa, Florida, United States Valtir Llc Full time

    Job DescriptionValtir is currently looking to hire a Customer Service Representative for our branch in Tampa, FL.Valtir has been an industry leader and global supplier of highway safety products for over 50 years.   Working with industry partners and safety experts, Valtir continues to bring the next generation of innovative safety products to a dynamically...

  • Customer Service Representative

    7 days ago

    Tampa, Florida, United States Circle K Full time

    Store : 6422 Benjamin Rd, Tampa, Florida 33634Shift AvailabilityEveningsJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Customer Service Representative

    3 days ago

    Tampa, Florida, United States U-Haul Full time

    Location:3939 W Gandy Blvd, Tampa, Florida 33611 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 days ago

    Tampa, Florida, United States U-Haul Full time

    Location:5806 N 56th St, Tampa, Florida 33610 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...