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Client Service Specialist

2 weeks ago

Dover, Delaware, United States Ready 4 Work Full time $50,000 - $75,000 per year
We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.

Responsibilities
  • Processing orders, resolving issues and handling requests in corporate and UCC transactions
  • Daily and direct contact with client base via phone and/or e-mail
  • Ability to respond promptly, professionally and courteously to client questions and concerns
  • Maintaining a high standard of quality while consistently meeting tight deadlines
  • Assisting clients with use of proprietary applications (training provided)
  • Consulting with clients on the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf in a professional and articulate manner
  • Reviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documents
  • Additional duties may be assigned as per the departmental/organizational needs of the company
Requirements
  • Ability to multi-task effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs
  • Team player
  • Exceptional written and verbal communication
  • Bachelor's degree or equivalent education/experience
  • Prior industry knowledge and customer service experience is preferred
Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM