Senior Operations Manager

6 days ago

Orland Park, Illinois, United States Dave & Buster's Inc. Full time $60,889 - $71,636 per year

Job Description
$5,000 SIGN ON BONUS PAID OUT AFTER TRAINING IS COMPLETE
THE SENIOR MANAGER:
provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for

  • You love working in a fast-paced, multi-faceted restaurant/entertainment scene
  • You can communicate with the team members and guests in a way that inspires FUN
  • You thrive on instant satisfaction There's nothing better than improving someone's experience or encouraging your team to elevate their performance
  • You have never met a goal you can't beat
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements

  • 21+ years of age
  • 5+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen
  • Ability to lead a team to create a memorable guest experience
  • The ability to work weekends, nights and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

  • Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Ensure the execution of staff training programs
  • Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS

  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster's Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift

  • FUN work environment

  • Grow your career

  • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer
Salary Range
60889

71636

We are an equal opportunity employer and participate in E-Verify in states where required.

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