Software Support Engineer

2 weeks ago

Piscataway, New Jersey, United States CoServe Global Solutions Full time
Company Description

To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together. 

Our vision is to help discover the very best talent on the planet.  And then help those people find their ideal work opportunity.  

CoServe's specific focus is IT and Telecommunication.  As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.

Job Description

Our client, a dynamic network management and security software firm supporting global companies in banking, technology, pharmaceuticals and retail, as well as the public sector, seeks an experienced Technical Support Engineer for a full time direct hire opening for the engineering team.

This company is on the cutting edge of a number of technologies, both on premise as well as Cloud / SaaS platforms. The selected candidate will need to be a creative problem solver, resourceful in getting things done, and productive working independently or collaboratively.

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot isses dealing with SQL, Unix, perl or shell, and network debugging. A good working knowledge of networking protocols like TCP/IP, ICMP, DHCP, DNS, SNMP, OSPF, BGP/etc. is required. This position involves phone/Internet support as well as interaction with Development, QA, Sales, and Marketing organizations. This position requires the ability to work without close supervision. This position supports a product and a customer base that is growing rapidly. This is both a highly technical position and a position where customer service skills are very important.

Primary responsibilities for this position include:

  • Respond to customer support requests in a timely and professional manner
  • Diagnose problems
  • Recreate problems locally using varying combinations of hardware and software
  • Create and document workarounds
  • Work with Development, QA, and others within the company to resolve product issues
  • Accurately document problem descriptions and resolutions
  • Support Customer Service Engineers
Qualifications

The following qualifications are required for this position:

  • Solid networking knowledge 
  • Solid Unix background
  • Familiarity with shell scripting and perl
  • Virtual machine experience (e.g. VMware/Hyper-V/AWS)
  • Strong communications skills (verbal and written)
  • A demonstrated ability to learn and a strong willingness to work at varied tasks

The following would be helpful for this position:

  • Database experience (SQL, Postgres)
  • Programming/scripting background (C, Java, perl)
  • Security experience
  • Experience with CentOS
  • Firewall, router, and switch management experience
  • Packet-level debugging
  • Technical support experience

** Please note, This position requires a US citizen able to to get security clearance ** 

Additional Information

This is an immediate opportunity  Please contact us so we can help you get that first interview 

** Please note, This position requires a US citizen able to to get security clearance ** 

  • Full Stack Software Engineering Intern

    7 days ago

    Piscataway, New Jersey, United States Institute of Electrical and Electronics Engineers Full time

    EducationSenior year in Bachelor's degree program or higher in Computer Science or related field preferred or equivalent experience.Skills and RequirementsFamiliarity with object-oriented programming concepts, particularly Java.Basic understanding of web development (HTML, CSS, JavaScript/TypeScript) and a desire to learn Angular and Spring Boot.Exposure to...

  • Traffic Engineer

    6 days ago

    Piscataway, New Jersey, United States AECOM Full time

    Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex...

  • Associate Automation Engineer

    1 week ago

    Piscataway, New Jersey, United States Amneal Full time

    Description:The Automation Engineer's primary role is to work under supervision and coordinating installation, troubleshooting and assist in maintaining automated processes and facility related equipment.Essential Functions:Responsible for troubleshooting, servicing and repairing of computerized systems and robotic devices that are designed to reduce human...

  • Senior ITS/Traffic Engineer

    7 days ago

    Piscataway, New Jersey, United States AECOM Full time

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • IT Support Internship

    2 weeks ago

    Piscataway, New Jersey, United States Lensa Full time

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Colgate-Palmolive. Clicking...

  • Senior Data Engineer

    2 weeks ago

    Piscataway, New Jersey, United States Jobs via Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Synechron, is seeking the following. Apply via Dice todayWe areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading...

  • Senior Process Engineer

    2 weeks ago

    Piscataway, New Jersey, United States Element Solutions Inc Full time

    Challenge Yourself and Impact the FutureMacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic...

  • Research Support Associate

    1 week ago

    Piscataway, New Jersey, United States Rutgers University Full time

    Position DetailsPosition InformationRecruitment/Posting TitleResearch Support AssociateJob CategoryStaff & Executive - Research Support (Laboratory/Non-Laboratory)DepartmentRWJ-CABMOverviewNew Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and...

  • Lead Facilities Engineer

    4 days ago

    Piscataway, New Jersey, United States GenScript ProBio Full time

    About GenScriptGenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a...

  • Test Engineer II

    3 days ago

    Piscataway, New Jersey, United States HORIBA LAQUA EMEA Full time

    Salary Range:$80,000.00 To $120,000.00 AnnuallyThe HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements....