Automotive General Manager

Lead a High-Performance Dealership Team in the Heart of Chicago

City Volkswagen of Chicago is seeking an experienced, high-performing Automotive General Manager to lead dealership operations, maximize profitability, drive customer satisfaction, and continue building one of the most respected automotive teams in the Chicago market. We are looking for a GM with a proven track record of elevating sales, service, and fixed operations performance — and who thrives on building a winning, customer-focused culture. We want a leader that is an expert in solving problems hands on quickly and efficiently.

If you are natural leader, data-driven, process-focused, and passionate about delivering an outstanding automotive retail experience, this is your opportunity.

What We Offer:

• Expected $225,000 – $275,000+ total annual earnings (Base Salary + Bonuses + Incentives)
• Full Healthcare Benefits (Medical, Dental, Vision)
• Company Vehicle
• 401(k) with Company Contribution
• Paid Time Off and Paid Holidays
• Ongoing Professional Training, Leadership Development, and OEM Certification
• A highly regarded dealership with a strong customer base and significant growth potential

Key Responsibilities:
1) Leadership & Culture

• Lead, coach, and mentor Sales, F&I, Service, and Fixed Ops department leaders and teams
• Cultivate a culture of accountability, performance excellence, customer service, and team development
• Recruit, hire, and retain top automotive talent

2) Sales, Revenue & Profitability

• Meet and exceed dealership sales volume, gross profit, net profit, and market share objectives
• Drive new and used vehicle sales growth and inventory performance
• Manage inventory acquisition, pricing strategies, merchandising, and lot performance
• Optimize F&I product penetration, profitability, and compliance

3) Fixed Operations & Service Performance

• Collaborate with the Service Director to improve service absorption, RO count, technician efficiency, and customer satisfaction scores
• Ensure alignment with OEM brand standards across Service and Parts departments
• Increase customer pay revenue, warranty retention, and service upsell performance

4) Operational Excellence & Compliance

• Oversee dealership P&L management, forecasting, budgeting, expenses, and financial controls
• Ensure compliance with OEM, state, federal, and environmental standards and regulations
• Utilize CRM, DMS, and performance reporting platforms to enhance operations
• Ensure operational excellence across sales processes, BDC performance, digital retailing, and customer experience

Qualifications:

• 5+ years of General Manager or General Sales Manager (GSM) experience in a franchised automotive dealership
• Import brand experience preferred; Volkswagen brand experience strongly valued
• Proven record of driving elevated sales volume, profitability, and CSI performance
• Demonstrated success leading Sales, F&I, Service, and Fixed Ops teams
• Strong financial acumen including P&L management, budgeting, forecasting, and process improvement
• Excellent leadership, communication, and coaching skills
• Experience managing digital retailing, customer experience, and modern automotive retail strategies

Why Join City Volkswagen of Chicago?

• Strong and growing presence in the Chicago market
• Highly reputable dealership with strong community ties
• Opportunity to drive culture, performance, and long-term strategic growth
• Fast growing group with major employee growth opportunity

About City Volkswagen of Chicago:

At Volkswagen of Chicago, we believe purchasing and servicing a vehicle should be transparent, customer-focused, and enjoyable. Our team is committed to honesty, integrity, and delivering the best automotive ownership experience in the region. Learn more at: About Our Group Dealership - Chicago Group dealer in Chicago IL - New and Used Group dealership Cicero Oak Park Stickney IL. About Group

How to Apply:

Submit your resume and a brief summary of your dealership leadership accomplishments to be considered for this role.

Equal Opportunity Employer:

Volkswagen of Chicago is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.

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