Infrastructure Team Lead

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Join Pengate as our Infrastructure Team Lead This position is ideal for an experienced IT professional with a strong background in cloud technologies, networking, and security within a medium-to-large business environment. As a senior member of the team, you'll provide operational support across multiple locations, lead and mentor a small team, and drive the adoption of modern infrastructure practices. You'll collaborate closely with cross-functional teams while staying ahead of industry trends to ensure our systems remain secure, scalable, and resilient.

What You'll Do

• Lead, mentor, and collaborate with the infrastructure team to ensure consistent, high-quality operational support, excellent customer service, and effective incident resolution across multiple business locations.
• Oversee and manage escalated infrastructure tickets, ensuring prompt response and resolution of complex IT support requests while maintaining service level agreements and performance standards.
• Establish, document, and enforce infrastructure policies, procedures, and best practices, promoting operational efficiency, consistency, and compliance with industry standards.
• Analyze key infrastructure performance metrics and security reports to proactively identify areas for improvement, mitigate risk, and ensure the health, performance, and security of IT systems.
• Manage and continuously optimize the organization's cloud infrastructure, with a strong focus on Microsoft Azure, ensuring it remains scalable, secure, and cost-effective to meet evolving business needs.
• Serve as a senior technical escalation point, providing hands-on support and expert guidance to resolve critical or high-impact technical issues across the network, server, and cloud environments.
• Act as the primary liaison between the infrastructure team and other internal IT and business units, ensuring smooth communication, alignment of priorities, and cross-functional collaboration.
• Support team growth through recruiting, onboarding, and mentoring new infrastructure staff, contributing to skills development and long-term team success.
• Provide timely, constructive input for performance evaluations, coaching team members on both technical and professional development goals.
• Stay current with emerging technologies and trends in IT infrastructure, cloud, and cybersecurity, and make proactive recommendations to drive innovation and continuous improvement.
• Perform other related duties and special projects assigned, contributing to the overall success of the IT organization.

What You'll Need

• Knowledge and experience in business, supervision, and management.
• Relationship building and employee coaching and development skills.
• The ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment.
• Ability to practice with a high level of confidentiality.
• Excellent organizational management skills.
• Strong problem-solving abilities and attention to detail.

Technical Skills
Demonstrated expertise in the design, implementation, and administration of modern cloud environments.

• Microsoft Azure: Deep knowledge of Azure IaaS and PaaS services, including Virtual Machines, Azure Storage, Azure Networking (VNETs, NSGs, VPN Gateway), and Azure Monitor.
• Modern Endpoint Management: Hands-on experience managing and securing endpoints using Microsoft Intune, including policy deployment, compliance enforcement, and Windows Autopilot.
• Microsoft 365 Security & Administration: Proficiency in administering and securing the M365 suite, including Exchange Online, SharePoint Online, and the Microsoft Defender XDR security stack.
• Advanced Networking: Strong foundation in core networking principles (DNS, DHCP, VLANs, Routing, Wireless) and Azure VNETs and network security groups (NSGs).

Scripting and Automation

• PowerShell: Advanced PowerShell scripting skills for automating Azure and Windows Server administration tasks.
• Bash: Familiarity with Bash scripting for managing Linux systems.

Education & Experience

• Bachelor's degree in information technology, Computer Science, or a related field (An equivalent combination of education, certifications, and relevant experience may be considered.)
• 5–7 years of progressive experience in IT Infrastructure, including hands-on work with networking, cloud platforms (especially Microsoft Azure), and system administration
• At least 1–2 years of experience in a supervisory, team lead, or senior technical advisory role, with proven ability to mentor and guide technical staff
• Experience managing or supporting enterprise-scale environments, including multi-site or hybrid cloud infrastructures
• Strong background in cloud technologies, cybersecurity best practices, and network performance optimization
• Prior experience collaborating with IT teams and business units in medium to large-sized organizations

Benefits Of Working At Pengate

• Generous PTO and 10 paid holidays to help you recharge and enjoy work-life-balance
• Comprehensive medical, dental, and vision coverage for you and your family
• 401(k) with company match to help you invest in your future
• Opportunities for advancement with continuous professional development
• Supportive team culture that values collaboration and innovation

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team