Manager, IT Business Analysis

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

IT Business Analysis is a core job family within Gilead's broader Information Technology (IT) group. IT Business Analysts at Gilead are instrumental in bridging technology solutions with business strategies to enhance operational efficiency and achieve strategic goals. They support Gilead business strategies and operations by leading the evaluation, analysis, and planning of technology, process, and related business needs.

Through collaboration with business leads and IT partners, IT Business Analysts ensure that technology solutions are fully aligned with business objectives, fostering innovation and strategic achievement. They develop and maintain an in-depth understanding of business needs and objectives in both general business and technology realms, playing a critical role in use case analysis, functional design specification, processing mapping, testing, and validation of business technology solutions.

Candidates are expected to have a keen insight into pharmaceutical Process Development and technological trends, particularly in cloud computing, Agile methodologies, data analytics, AI/ML, etc. This role demands exceptional analytical and critical thinking skills to conduct use case analysis, functional design specification, and process mapping, ensuring that the technology solutions deployed meet the intricate needs of our business operations.

As a lead business analyst, you will be responsible for orchestrating the allocation and coordination of IT resources, ensuring project timelines and business goals are met efficiently. You will act as the lead business analyst to assigned business groups or for assigned IT domains, participating in evaluation and feasibility analysis for new or updated systems or applications.

Post-implementation, you will conduct thorough reviews to assess solution effectiveness, monitor ongoing operations for optimization opportunities, and lead continuous improvement efforts to adapt to evolving business needs. You will coordinate and manage internal and external IT resources to support assigned projects, playing a key role in supporting and modeling the culture within your team and the broader IT organization - a culture of high-performance, data-driven decision-making, value-driven prioritization, quality governance, and compliance.

The IT Business Capability Manager – Technical Development (Process Development) in the PDM IT organization, will be a strategic technology partner to the PDM Technical Development (Process Development) business capability, working with business colleagues to align technology direction with business goals and help define relevant and effective solutions while maturing existing systems and services in order to drive business value.

The Manager will be responsible for the ideation, planning, development oversight of one or more business capabilities in Biologics and Small Molecule. Participates in short and long-term business or IT strategic planning sessions, identifying opportunities and making recommendations for the enablement of capabilities. Leads the analysis efforts for business case development, including resource estimates, prioritization and categorization. Advises on options, risks, costs versus benefits, and impacts on end-user, processes and system priorities. Engages and collaborates with business leadership team members, senior business stakeholders and business process owners to cultivate technology solution aligning with business or IT strategies. Establishes and maintains a strategic relationship with leadership team members and senior business stakeholders.

The role will be involved with IT solutions planning for PDM Digital Strategy initiatives through to successful execution of these initiatives.  Projects may include web-based solutions (SaaS), specialized Technical Development (Process Development) applications, extending enterprise technologies, and supporting IT Operations and Solution Delivery teams to enhance business effectiveness. Critical to the role will be championing projects and working with business teams to prioritize across initiatives.  Also, works with Technical Development (Process Development) IT leadership in assisting in the management of the application portfolio of multiple capabilities.  This role will direct both internal and a significant contingent of managed and contracted services staff to drive business outcomes.

Essential Duties and Job Functions:Business Knowledge/Relationship

• Cultivates and demonstrates a working knowledge of Biologics MSAT, Upstream, Downstream, Facilities and Quality.

• Leads short- and long-term strategic planning session to improve business or IT processes through capability development

• Leads discovery sessions to identify opportunities for improvements in business capabilities or IT operations and formulate proposals for cost-effective solutions based on engagement, project, and operations activities

• Demonstrates how capability enablement can assist selected departments / business areas and how platforms and solutions can support the achievement of short- and long-term business or IT capability goals

• Establishes and maintains a strategic relationship with select functional level stakeholders based on experience and contribution to business operations

• Leads development of business use cases, cost structure, and ROI model in support of investment projects and activities to build IT Roadmap and demonstrate clarity on how solution provides business value

Strategic Planning: Business roadmap alignment to product backlog

• Actively communicates with select business capabilities, IT, vendors and other stakeholders, to ensure awareness of vision, roadmap, progress, risks, and results associated with a key capability

• Works with appropriate business leadership team members and senior business stakeholders to proactively identify and evaluate risks associated with business decisions that may impact a capability enablement

• Leads workshop sessions for incremental roadmap assessments and business alignment

• Educates and aligns business digital vision and needs with IT initiatives, beyond technical feasibility

• Illustrates contextual insight to ensures IT development supports revenue growth, compliance, and customer outcomes

• Presents Voice of the Business by capturing evolving business needs and translates them into system capability targets

• Plans and monitors work for other Business Analysts

Strategic Planning: IT System Roadmap Integration

• Leads workshop sessions for Strategic Planning to connect business objectives to long-term IT capabilities

• Anticipates changes in scale, market, or regulation to future proof and incorporate them into the roadmap

• Performs cross-functional orchestration to align product, operations, and IT on a single direction

Technical Implementation: Business requirements alignment to optimized business processes

• Drives Business Translation Layer to ensure delivery solves business problems to enable DevOps team for code delivery

• Reduces rework by validating business requirements upfront, avoiding costly misalignment during implementation

• Enhances change management with increased adoption by ensuring workflows and training match the business context

• Works with business process owners and DevOps leads to cultivate appropriate solution required to meet business or IT objectives

• Engages Domain Architecture team to align long-term technology strategy with business objectives

• Sets proper expectations with business and supports escalation and resolution through negotiation or governance mechanisms

• Analyzes current and future technology trends to determine impact to the business, advises business and promote capability enablement and benefit realization

• Communicates to other IT domains for awareness of key capability aspects, how they operate and how they are impacted

Operational Support: Change management and continuous value realization

• Defines and tracks business KPIs post-implementation

• Provides feedback loops for product enhancements and roadmap updates

• Ensures IT delivery remains aligned with evolving business needs

Leadership & Management

• Manages and prioritizes the flow of work in program backlog

• Fosters a team environment and mentors members of the IT team

Experience & Skills:

• Strong communication, excellent research skills, and learning agility to understand internal business or IT process, best practices and translate into technology needs/opportunities

• Strong collaboration, stakeholder management and communication skills – including verbal, written, and negotiation

• Strong Listener. Be able to patiently listen to understand the business needs

• Proven inspiring and influencing skills applicable to both customer and internal audiences, including senior leadership

• Good financial acumen, and experience managing financials for large and complex projects

• Ability to work in an ambiguous environment undergoing a transformation, while maintaining a focus on operational excellence and detail orientation

• Strong work ethic, a sense of business urgency, and the ability to work effectively with many deadlines in a complex matrix organization

• Proven track record of critical thinking, analytical ability, operational excellence, and detail orientation.

• Possesses strong leadership skills and ability to make critical decisions

• Ability to find innovative ways to resolve problems

• Experience in stakeholder management, dealing with middle management up to executive level

• Specific experience in the Life Sciences/Pharma/Medical Devices/Healthcare industries is preferred

• Demonstrated expertise in technology environments relevant to pharmaceutical Process Development, including familiarity with bioinformatics and advanced lab data and analytics

• Experience with platforms critical to drug discovery in Process Development (e.g., Biovia, Benchling, LIMS, etc. ) and a willingness to learn and adapt to new Process Development IT systems as they emerge.

• Extensive knowledge of Agile methodologies and tools (e.g. Jira, Asana, etc.), with proven abilities to apply these in supporting IT solutions that meet both business needs and Process Development objectives.

• Experience in programming environments (e.g., Python, R) and cloud computing platforms (e.g., AWS), especially those relevant to data and analytics in life sciences is very desirable

• Awareness of emerging IT trends and technologies (e.g. GenAI, Lab Automation for high-throughput experiments, AI/ML Predictive Analytics, Semantic Models and Ontology, etc.), with a commitment to continuous learning, especially in areas relevant to Process Development.

Basic Qualifications:

• BA/BA degree and 6+ years of relevant experience; OR

• MA/MS degree and 4+ years of relevant experience; OR

• PhD and 0+ years of relevant experience

• Degree in computer science, information sciences or related field or equivalent experience.

• Relevant experience with leading a team in pharmaceutical company

Preferred Qualifications:

• Strong understanding of GxP compliance and 21 CFR Part 11 requirements.

• Significant IT experience in a corporate or other relevant business environment, with a strong preference for experience in the biopharmaceutical

• Experience with IT implementations, integrations, cloud transformations, and understanding of data security and compliance issues in a scientific or healthcare setting

• Knowledge of Biologics or Small Molecule Process Development processes

• Highly organized, results-oriented and attentive to details, self-motivated, proactive, independent and responsive - requires little supervisory attention

• Good understanding of GxP compliance and 21 CFR Part 11 requirements.

• Experience with Biologics or Small Molecule Process Development is preferred

• Must be quality oriented and ensure all work streams are aligned with business, IT compliance, and cGMP regulation

• Ability to translate complex technical issues into business terms

Experience & Skills:

• Strong communication, excellent research skills, and learning agility to understand internal business or IT process, best practices and translate into technology needs/opportunities

• Strong collaboration, stakeholder management and communication skills – including verbal, written, and negotiation

• Strong Listener. Be able to patiently listen to understand the business needs

• Proven inspiring and influencing skills applicable to both customer and internal audiences, including senior leadership

• Good financial acumen, and experience managing financials for large and complex projects

• Ability to work in an ambiguous environment undergoing a transformation, while maintaining a focus on operational excellence and detail orientation

• Strong work ethic, a sense of business urgency, and the ability to work effectively with many deadlines in a complex matrix organization

• Proven track record of critical thinking, analytical ability, operational excellence, and detail orientation.

• Possesses strong leadership skills and ability to make critical decisions

• Ability to find innovative ways to resolve problems

• Experience in stakeholder management, dealing with middle management up to executive level

• Specific experience in the Life Sciences/Pharma/Medical Devices/Healthcare industries is preferred

• Demonstrated expertise in technology environments relevant to pharmaceutical Process Development, including familiarity with bioinformatics and advanced lab data and analytics

• Experience with platforms critical to drug discovery in Process Development (e.g., Biovia, Benchling, LIMS, etc. ) and a willingness to learn and adapt to new Process Development IT systems as they emerge.

• Extensive knowledge of Agile methodologies and tools (e.g. Jira, Asana, etc.), with proven abilities to apply these in supporting IT solutions that meet both business needs and Process Development objectives.

• Experience in programming environments (e.g., Python, R) and cloud computing platforms (e.g., AWS), especially those relevant to data and analytics in life sciences is very desirable

• Awareness of emerging IT trends and technologies (e.g. GenAI, Lab Automation for high-throughput experiments, AI/ML Predictive Analytics, Semantic Models and Ontology, etc.), with a commitment to continuous learning, especially in areas relevant to Process Development.

People Leader Accountabilities:

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

The salary range for this position is: $146, $189, Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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