Crisis Line Specialist

2 weeks ago

Canton, Ohio, United States Coleman Health Services Full time

Coleman Health Services is a nationally recognized not-for-profit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a 3rd Shift, Crisis Line Specialist for our facility in Canton, Ohio. Please note, this is an in-office position, not hybrid or remote.

Schedule: M-F with at least one weekend day (Saturday or Sunday) per week.

Hours: 12A - 8A with some degree of flexibility.

Pay Range: $ $24.00 per hour depending on combined education and experience

Duties Include:

  • Provide crisis intervention, support, information, and referral by phone and/or face-to-face.
  • Serve as point person for community constituencies as needed.
  • Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgement in the course of all work.
  • Complete telephone screening and triage to determine the needs and desires of consumers.
  • Build and maintain community relationships with personnel at community agencies, State behavioral health organizations, and local hospitals with behavioral health units.
  • Provide crisis intervention via phone for the National Suicide Prevention Lifeline.
  • Respond to the Crisis Text Line when assigned.

Minimum Qualifications:

  • High School Diploma
  • Three years of experience with mental health services

Preferred Qualifications:

  • Bachelor's degree in behavioral health related field
  • Certification or similar credentials in crisis intervention, de-escalation, or mediation
  • Completion of advanced CIT Training at state or national level.

Employee Package includes:

  • Health, dental, vision insurance
  • Flex Spending Account
  • Annual Wellness reimbursement
  • Accrue three weeks of paid-time off during first year
  • Bereavement time off
  • Excellent team environment
  • Highest commitment to quality care

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing with the subject line "Accommodation Request." Coleman Health Services complies with the Federal Drug Free Workplace Act.

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