Front Desk Agent

2 days ago

Seattle, Washington, United States At Mine Hospitality Full time $40,000 - $60,000 per year

Overview

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel. The ideal candidate will possess strong customer service skills and a passion for hospitality. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently.

Responsibilities

  • Greet and welcome guests upon arrival with a friendly demeanor.
  • Manage the front desk operations, including check-in and check-out procedures.
  • Provide information about hotel services, amenities, and local attractions.
  • Handle guest inquiries and resolve any issues or complaints promptly.
  • Maintain accurate records of guest information and transactions.
  • Operate multi-line phone systems to manage incoming calls effectively.
  • Assist with night audit procedures as required.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Uphold high standards of guest relations and hospitality throughout the hotel.

Requirements

  • Previous experience in hotel management or front desk operations is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
  • Familiarity with hospitality management software is a plus.
  • Excellent phone etiquette and ability to handle multi-line phone systems efficiently.
  • Strong organizational skills and attention to detail in managing guest requests and reservations.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • A background in resort or hospitality environments is advantageous. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests

Job Type: Full-time

Base Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Application Question(s):

  • Are available to work flexible hours? Including weekends and holidays?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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