Sales Administrator

Position:
Sales Administrator

Location/Department:
Richmond Headquarters

Status:
Full-Time Salaried

Our Company

Universal is headquartered in Richmond, Virginia, and is the leading global leaf tobacco supplier. Tobacco sourcing and processing has been the Company's principal focus since its founding in 1918. The largest portion of the Company's business involves procuring and processing flue-cured, burley, and dark air-cured leaf tobacco for manufacturers of consumer tobacco products. Over the past few years, Universal has expanded its business through a series of acquisitions to develop a plant-based ingredients business segment to support the food and beverage markets, providing future growth opportunities for Universal. We are now a global business-to-business agri-products supplier to consumer product manufacturers that sources and processes leaf tobacco and plant-based ingredients. Through our plant-based ingredients platform, we provide a variety of value-added manufacturing processes to produce high-quality, specialty vegetable- and fruit-based ingredients as well as botanical extracts and flavorings for human and pet food end markets.

Universal conducts business in over 30 countries on five continents and employs over 25,000 permanent and seasonal workers. Domestically, Universal employs over 1,000 permanent and seasonal workers, and its revenues ending March 31, 2023, were $2.6 billion.

For more information on Universal, visit our website at

Summary

We are seeking an experienced Sales Administration and Logistics Coordinator who will be responsible for managing and coordinating international sales orders, ensuring efficient logistics operations, and providing exceptional support to our customers, global origin offices, and sales team. This role requires strong attention to detail, a logistics background, and ability to handle ambiguity.

What You'll Be Doing (Essential Duties)

Sales Order Management:

• Process and manage international sales orders from receipt to delivery.
• Coordinate with sales, customers, and shipping departments to ensure timely order and shipment fulfillment.
• Maintain accurate records of sales orders, shipments, and inventory levels.

Logistics Coordination:

• Arrange and monitor international shipments, ensuring compliance with all regulations and requirements.
• Liaise with freight forwarders, customers brokers, and other logistics partners to ensure smooth transportation of goods.
• Track and report on shipment status, resolving any issues that arise during transit.

Customer Support:

• Provide excellent customer service to international clients, addressing inquiries and resolving issues promptly.
• Communicate effectively with customers regarding order status, shipping details, and delivery schedules.
• Assist in preparing and processing documentation, including invoices and shipping documents.

Administrative Tasks:

• Maintain and update sales and shipping systems with accuracy and completeness.
• Monitor and oversee inventory, sales orders, and logistics.
• Support the sales and origin teams with administrative tasks as needed.

Qualifications

• 2+ years of experience in Logistics. Previous sales administration or a detail-oriented background is helpful.
• Knowledge of Incoterms.
• Strong understanding of international shipping and coordination.
• Comfortability working between sales, customers, and logistics providers.
• Ability to navigate complicated tasks and exhibit good judgement and decision making.
• Ability to handle unfamiliar situations that require problem solving.
• Strong communication and interpersonal skills.
• Process improvement mindset.
• Ability to work well in a team environment and also on an independent basis.

Benefits

We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few.

EOE M/F/Disabled/Vet Employer

All applicants must be authorized to work in the United States.