Senior Customer Service Representative

4 days ago

Baltimore, Maryland, United States Risus Talent Partners Full time

Our client, an employee benefits firm in the Baltimore area, is hiring a
Senior Customer Service Representative
to support their growing employee benefits practice. We're looking for someone with strong experience, excellent service skills, and the ability to work closely with both HR teams and employees.

Position:
Senior Customer Service Representative

Location:
Baltimore Area (On-site / Hybrid)

Industry:
Employee Benefits

About the Role:

We are seeking a highly experienced, detail-driven service professional to support groups ranging from 1 to 500 employees, including fully insured, level-funded, and self-funded plans. This person will be a key part of our service team and the primary day-to-day HR/benefits contact for our clients.

Key Responsibilities:

  • Serve as the main day-to-day contact for HR and employees
  • Handle eligibility updates, new hires, terminations, and escalated service issues
  • Support open enrollment and employee questions
  • Process enrollments and changes in carrier portals (CareFirst, UHC, Aetna, Cigna, Kaiser, etc.)
  • Work with TPAs (BenefitMall, Kelly & Associates, etc.)
  • Manage BenAdmin platforms (Ease, Employee Navigator, BerniePortal, Rippling)
  • Maintain accurate records in AgencyBloc, HubSpot, or Salesforce
  • Assist Account Managers with renewal preparation and data gathering
  • Join client calls as needed throughout the year

Qualifications:

  • 5–10+ years of employee benefits experience (broker, carrier, or TPA)
  • Strong understanding of medical, dental, vision, life, disability, HSA/HRA/FSA
  • Proficient with carrier portals, TPAs, and BenAdmin systems
  • Excellent attention to detail — accuracy is essential
  • Strong Excel and organizational skills
  • Warm, outgoing communicator who can manage multiple priorities

If you know someone who fits this profile or are personally interested we encourage you to apply today We'd love to speak with qualified candidates who want to join a growing benefits team and make an impact.

  • Senior Customer Service Representative

    6 days ago

    Baltimore, Maryland, United States Graybar Full time

    Make a difference.As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will:Ensure every...

  • Customer Service Representative

    1 week ago

    Baltimore, Maryland, United States U-Haul Full time

    Location:222 N Point Blvd, Baltimore, Maryland 21224 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States U-Haul Full time $20,000 - $60,000 per year

    Location:4111 W Northern Pkwy, Baltimore, Maryland 21215 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    11 hours ago

    Baltimore, Maryland, United States LAZ Parking Full time

    **Details**Customer Service RepresentativeLocation: Redwood St. GarageHourly Rate: $15.45/HR + MUST have customer service experienceSchedule: PT Open Flexibility (Contact for Details)The Spirit of the Position:Our Customer Service Representative are essential to our success because they retain and extract more value from customers and deliver top-notch...

  • Customer Service Representative

    2 days ago

    Baltimore, Maryland, United States Mr. Appliance Full time

    We at Mr. Appliance of Owings Mills are looking for qualified professionals to join our team. As a highly rated appliance repair franchise in the Baltimore and surrounding areas, we frequently have job openings for technicians, managers, and support personnel. Our franchise offers competitive compensation packages as well as complete training programs. We...

  • Customer Service Representative

    17 hours ago

    Baltimore, Maryland, United States Tulkoff Food Products Full time $20 - $24

    Job Details Job Location:    BALTIMORE , MD Position Type:    Full Time Salary Range:    $ $24.00 Hourly Job Shift:    1st Shift Job Category:    Customer Service DescriptionSummary: The Customer Service Representative (CSR) plays a critical role in delivering exceptional service to both external and internal stakeholders. This position...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Carroll Independent Fuel Company Full time

    Job Details Entry Store 140 - Baltimore, MD Full-Time/Part-Time None None Any Retail Description Job Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and...

  • Clinical Customer Service Representative

    6 days ago

    Baltimore, Maryland, United States Johns Hopkins Health System Full time

    You Belong Here.Clinical Customer Service Representative – Cardiovascular Surgical ICUFull time – Evening Shift – 40 hours.The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional,...

  • Customer Service Representative

    1 week ago

    Baltimore, Maryland, United States R1 RCM Full time

    Location: Ascension St. Agnes Hospital BaltimoreShift Hours: Sunday - Tuesday, 7 am to 7 pm, Wed 7 am to 1 pm - ER RegistrationR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States R1 RCM Full time $18 - $24

    Location: Ascension St. Agnes Hospital BaltimoreShift Hours: Thursday - Saturday 7 pm to 7 am, Thursday 1 am to 7 am - ER RegistrationR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise...