Implementation Specialist

Implementation Specialist

Job Type

Full-time

Description

Location: United States - Remote

Reports to: Implementation Manager

About Us

Procurement Partners builds easy-to-use software that lets healthcare organizations automate their purchasing, inventory management, invoicing, and payments processes. We help thousands of facilities, and their staff reduce their expenses and time spent procuring items so they can direct more time and effort toward caring for their patients and residents. Procurement Partners now includes both OnCare & Hybrent product lines, and we are the fastest-growing procure-to-pay software company in healthcare.

If you have a passion for technology, enjoy providing value to customers, and are looking for a company that will help you develop your career, we want to talk to you

About the Role

The Implementation Specialist serves as a Project Manager who begins working with our customers as soon as the ink is dry on the sales contract. This individual sets the pace, time, and attitude for the entire implementation cycle. Requirements of data collection, software configuration, admin/super user training and a guided journey through the technical go-live process all fall under the direction of this role. Implementation Specialists provide ongoing support, ensuring new customers have a great experience with both our people and our software.

We're looking for a dynamic professional who excels in relationship-building and thrives in a highly visible position. The ideal candidate will bring:

• Exceptional communication skills - both written and verbal
• Strong influencing and consensus-building abilities to align teams and stakeholders
• Proven project leadership, driving initiatives forward, motivating customers, and meeting key deadlines
• A methodical, solutions-oriented mindset with meticulous attention to project documentation and process improvement
• Confidence and professionalism when engaging with C-suite executives, while fostering collaboration across all customer levels
• A passion for operational excellence, helping a growing company streamline processes and empower our customers to focus on what matters most - patient care

If you are passionate, enjoy the challenge of solving complex problems, love people, and are comfortable with change – you will fit in perfectly with our entrepreneurial culture.

What You'll Do:

• Methodically and proactively guide clients through the onboarding, configuration, and training processes.
• Follow Project Management principles and guidelines to ensure installations meet budgetary and time constraints.
• Use creative problem-solving, drive system best practices and onsite observations to help customers identify and overcome barriers to meeting success metrics.
• Coordinate efforts of key customer stakeholders and Procurement Partners' resources (Data, IT, Sales, CS) to ensure the customer is set up for long-term success. You own the result.
• Bridge the gap between customer feature needs/requests and our Product Development team.
• Seek ways to enhance and improve internal processes and the overall customer experience.
• Be the most proficient and advanced user of Procurement Partners platforms.
• Drive long-term partnerships with customers based on trust and respect.
• Develop a deep understanding of the procurement and healthcare ecosystem, our clients' initiatives, and our products' role in meeting those initiatives.

Requirements:

What You'll Bring

• Bachelor's degree preferred
• 2-5 years of successful and referenceable job performance (Healthcare or Technology strongly preferred)
• Quick learner of new products and technology
• Clinical experience is a plus
• Excellent communication skills – External/Internal & Verbal/Written
• Obsessive attention to detail
• Driven, passionate, and motivated. Self-starters only
• Ability to manage projects and production without direct authority
• Calm under pressure
• Accountable- You always follow up and follow through, pursuing work with energy and drive. You take ownership of the results.
• Technology savvy. Excellent proficiency in MS Office products, particularly Excel. Good typing speed.
• Customer Centric- Ensures a positive customer experience. Investigate and take actions to meet customers' current and future needs.
• Drives effective resolution- Continually focuses on achieving positive, concrete results. Have a consider it done attitude.

Desired Skills & Experience

• Healthcare: 3 years (Preferred)
• Purchasing or Supply Chain: 3 years (Preferred)
• Software: 3 years (Required)