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Technical Specialist Supervisor
2 weeks ago
Rocky Mountain is hiring a new Team Member to join our Brands Department as a Technical Specialist Supervisor position.
For over 40 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the powersports industries leading resources for instruction and demonstration.
There has never been a better time to start your career with us In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love powersports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of powersports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY.
As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:
- Employee Stock Ownership Program (ESOP)
- Competitive compensation with regular bonuses
- Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
- Delicious onsite cafeterias with discounted meals
- Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
- 401K with company match
- PTO and holiday pay
- Wellness programs and discounted local gym membership
- Powersport and wellness race/participation reimbursements
- Generous employee discount on thousands of products
- Career advancement, professional development, and opportunities to grow
About:
The Technical Specialist Supervisor is responsible for overseeing a team of technical specialists and ensuring the effective and efficient delivery of technical support to our customers. This role combines leadership, technical expertise, and project management to ensure customers get helped quickly and correctly. The supervisor will be responsible for coaching, mentoring, and developing technical team members while ensuring that all technical responsibilities run smoothly and meet company goals.
What you will do in this role:
- Supervise, coach, and mentor a team of technical specialists. Set performance goals and provide regular feedback. Conduct performance reviews and identify training needs to enhance the team's skills.
- Provide expert-level technical support and guidance on complex issues. Troubleshoot, analyze, and resolve escalated technical problems and customer inquiries.
- Identify and implement process improvements to increase efficiency, enhance service quality, and reduce costs. Ensure compliance with company policies, industry standards, and best practices.
- Manage and allocate team resources effectively, ensuring that the team is properly staffed, scheduled, skilled, and equipped to handle workload demands.
- Serve as a point of escalation for customer concerns and technical issues. Provide expert advice to customers on technical solutions and ensure high levels of satisfaction.
- Help Product Managers maintain and update technical documentation, standard operating procedures (SOPs), and troubleshooting guides. Generate and present regular reports on team performance, service levels, and technical issues.
- Other duties as assigned
How you will thrive in this role:
- 2+ years of experience in a technical support or specialist role, with at least some experience in a supervisory or leadership position.
- Advanced knowledge of troubleshooting, powersport industry, and technical support.
- Proven experience managing a technical team and resolving complex technical issues.
- Experience in project management and leading cross-functional teams.
- Proficiency with Microsoft Office an other computer programs.
- Strong leadership, organizational, and time-management skills.
- Excellent problem-solving abilities with a strong technical aptitude.
- Strong interpersonal and communication skills to interact with both technical and non-technical teams.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Physical Demands:
Position performance will require the regular physical ability to walk and function in elevation changes means of self-propulsion to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee may have to lift and/or move up to 45 pounds.
Equality:
Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.
