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Client Success Engineer
2 weeks ago
The Opportunity:
Critical decisions are made every single day in our government. What if you could use your analytical skills to help them make informed technical and business decisions? With all the information available today, it takes a skilled engineer to know how to find and interpret the best data to give their clients the right answers. As a Client Success Engineer, you'll use your specialized subject matter expertise in Cloud and Networking technologies to ensure Booz Allen employees and mission partners are connected with the right technology and tools they need. If you have the right technical skills and a customer first mindset, we have an opportunity to use those skills to accelerate the delivery of technology solutions for our clients.
As a Client Success Engineer, you will use your expertise in networking and cloud technologies to ensure customers are able to access the right IT solutions in a rapid and repeatable way. You will be responsible for understanding customer needs and developing workflows and support structures to ensure customers have access to the right technical support and SMEs to build and operate their environments. You will help customers optimize network and cloud solutions and build repeatable processes that scale with customer needs. You will utilize deep knowledge of network architecture, cloud infrastructure, and various related technologies, allowing you to diagnose and resolve complex issues promptly. Your proficiency enables you to collaborate efficiently with cross-functional teams, understand client needs, and deliver customized solutions that drive measurable business goals. Through proactive monitoring, troubleshooting, and continuous improvement, you will ensure seamless and secure operations, fostering strong, long-lasting client relationships. Due to the nature of work performed within this facility, U.S. citizenship is required.
Join us. The world can't wait.
You Have:
5+ years of experience in client facing roles addressing process optimization and workflow design
5+ years of experience working with LCNC ServiceNOW solutions
5+ years of experience with core networking technologies
5+ years of experience with Cisco and F5 network appliances
5+ years of experience with AWS or Azure cloud platforms
Experience with CI/CD pipelines, DevSecOps practices, and IaC tools such as Terraform and CloudFormation
Experience scripting in Python, Bash, or PowerShell
Knowledge of ITIL process framework
Knowledge of AWS or Azure networking and security services as well as best practices and compliance frameworks
HS diploma or GED
Nice If You Have:
Experience with Backstage, KeyCloak, and Out Systems
Experience with CDK and L1/2/3 constructs
Experience with containerization, including Docker, ECS, or EKS
Experience with multi-cloud and hybrid environments
Experience with Google Cloud
Knowledge of Zero Trust architecture principles
Bachelor's degree in CS, IT, or a related field
AWS, Azure, or Google Professional-level Certification such as Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty Certification
CISSP, CCSP, or CCNA Certification
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198, annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
