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Program Management Manager

2 weeks ago

San Antonio, Texas, United States Citi Full time
Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. 5-8 years of experience Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience Bachelor's/University degree or equivalent experience The position provides ownership and governance including policy required reviews and controls of 5000+ Knowledge Management desktop manuals & customer facing communications for all Customer Service LOBs: Brands, CRS & Retail Bank. Also responsible for 5000+ Annual Desktop Manual and Assets (Tools, Tables) Reviews tied to PRCMs. Central role in maintaining operational standards and mitigating control breaks and a formal issue. Issue cap milestone ownership when desktop manuals involved. Responsible for exam management and audit reviews over desktop manuals.
Customer Service, Governance, Operations Support, Process Improvement Plans, Process Improvements, Supervision, Supervisory Management.
Anticipated Posting Close Date: Dec 18, Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. Ensures change control is executed throughout program. Ensures appropriate program staffing levels. Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. Ensures resources are assigned to program & monitor commitment. Ensure change control is executed throughout program. Ensures appropriate program staffing levels. Establishes program communication needs and create program communication plan. Works with procurement team to create, administer, track, and eventually close program contracts.