Client Care Specialist, Veterinary Medicine

1 day ago

San Carlos, California, United States Ethos Veterinary Health Full time $22 - $26


Part Time Client Service Coordinator – Veterinary Vision (Ophthalmology Specialty)

Compensation: $22–$26/hr 

Veterinary Vision, a leading veterinary ophthalmology practice, is seeking a Part Time Client Service Coordinator to provide exceptional administrative support for our patients and their owners. If you deliver outstanding customer service and enjoy working in a fast-paced, specialty medical environment, we want to meet you

Why You'll Love This Role

  • Make a meaningful impact supporting pets with eye conditions

  • Work closely with a compassionate, highly skilled veterinary team

  • Join a specialty practice where organization and communication truly matter

  • Opportunity to grow in a unique and rewarding area of veterinary medicine
     

Primary Responsibilities
Phone & Communication Support 

  • Answer and triage incoming calls with professionalism and accuracy

  • Provide clients with information on ophthalmology services, scheduling, and follow-up care

  • Manage emails and relay messages between clients and medical staff

Administrative & Client Service

  • Schedule appointments and procedures; support daily calendar management

  • Greet clients, complete check-in/out, and process payments

  • Maintain accurate, confidential patient and client records

  • Assist with billing, invoicing, and general administrative tasks

  • Keep the reception area clean, organized, and welcoming

  • Support emergency or urgent situations calmly and efficiently

The Ideal Candidate

  • Exceptional customer service and communication skills

  • Warm, empathetic demeanor with a genuine love for animals

  • Strong organizational abilities; comfortable with multitasking

  • Professional appearance, tone, and reliability

  • Positive attitude and ability to stay calm under pressure

  • Basic computer skills and willingness to learn veterinary software

Required Qualifications

  • High school diploma or equivalent

  • 1+ year customer service experience (veterinary or medical preferred)

  • 1+ year hospitality, front desk, or call center experience

  • Strong computer and data-entry skills; MS Office proficiency

  • Ability to type 45+ wpm and use 10-key

Schedule

  • Part-Time

  • Weekends and some holidays required

Ready to join a compassionate team that helps pets see, and live, better? Apply today to Veterinary Vision

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