Customer Service Floater

6 days ago

Stamford, Connecticut, United States Ricoh Full time
Join our team as Customer Service Floater, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change  

Invest in Yourself: At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
  Duties and Responsibilities:
  • Support all aspects of daily operations for all contracted services at the assigned customer sites within a geographical area. Sites are located in Stamford, CT, Greenwich, CT, Rye Brook, NY, Tarrytown, NY, Armonk, NY, and Yorktown Heights, NY.
  • Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and SOPs.
  • Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. 
  • Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.  
  • Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.  
  • Flexible to work between 7AM - 7PM and possible overtime with certain events that take place in the evenings. While most assignment hours are 8AM -5PM Monday through Friday, schedule flexibility is required.
 
Qualifications Must Have:
  • High school diploma with at least 12 months of relevant work experience.
  • Ability to travel to locations (up to 40–50 miles) as needed.
  • Requires a valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage per Ricoh policy.
  • Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
  • Ability to work in a team environment by maintaining positive, productive relationships with co-workers and customers.
  • Ability to work with minimum supervision while ensuring compliance with best practices and SOPs.
  • Flexibility and adaptability to meet the demands of a dynamic work environment.
  • Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
  • Excellent communication and problem-solving abilities and a customer-centric mindset.
  • Ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.

Qualifications Nice to Have:
  • Additional education beyond high school is encouraged.
  • Prior experience in customer service or related fields (mailroom operations, print production, reception, hospitality).
  • Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team.

About Ricoh:

Mission and Vision
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

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