IT Support Specialist

3 days ago

Bedford, Ohio, United States CATTS CONSTRUCTION Full time $60,000 - $90,000 per year

Catts Construction is seeking an In-House IT Support Specialist. The ideal candidate will be providing hands-on assistance to employees while managing and maintaining the organization's technology infrastructure, such as hardware and software to ensure day-to-days smooth IT operations for multiple locations.

Key responsibilities involve troubleshooting technical issues, installing and configuring systems, ensuring data security, and assisting with user account management and system updates. This role will serve as a first point of contact for the company's operation.

Core responsibilities

  • Technical support: Provide first-line support to staff for hardware, software, and network issues via phone and in person.
  • System maintenance: Install, configure, and update hardware, operating systems, and applications.
  • Troubleshooting: Diagnose and resolve computer problems, including network connectivity and performance issues.
  • Security and compliance: Implement and monitor security measures, such as antivirus and firewall software, to protect company networks and data.
  • User management: Create and manage user accounts, permissions, and access control across various platforms.
  • Documentation: Create and maintain technical documentation, user guides, and FAQs.
  • Asset management: Track and manage the deployment of IT hardware.

Key duties

  • Install and set up new employees on devices such as desktops, tablet & mobile devices into various software programs such as Heavy Jobs, Printers, Company Email, & Apple ID's.
  • Monitor permissions and access rights while maintaining user accounts.
  • Monitor network performance and server health.
  • Perform regular system maintenance tasks, including backups.
  • Assist with the implementation systems and updates of current ones.
  • Train employees in how to use new software and hardware.
  • Respond to staff questions about company-supported applications.

Required skills

  • Strong knowledge of computer operating systems, hardware, and software with at least 2 years' experience.
  • Excellent problem-solving and analytical skills.
  • Good customer service and communication skills.
  • Attention to detail.
  • Ability to work collaboratively with other team members.

Catts Construction offers its employees a comprehensive benefit package that includes 401K Safe harbor contributions , health insurance, voluntary dental & Vision, accident insurance, additional life insurance, & short- and long-term Disability.

Catts Construction is an Equal Opportunity Employer and participates in The Bureau of Workers Compensation, Drug Free Safety Program.

Equal Opportunity Employer, including disabled and veterans.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • IT support: 2 years (Preferred)

Ability to Commute:

  • Bedford, OH Required)

Work Location: In person

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