Customer Experience Office Manager

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development

Job Title: Customer Experience Office Manager

Location: 3950 Long Beach Rd, Island Park, NY

Company Overview

Floor Coverings International of Island Park is a locally owned and operated flooring company dedicated to delivering high-quality flooring solutions with a personal touch. We bring the mobile showroom directly to our customers' homes, offering an unmatched, convenient design experience. Our mission is to make every interaction positive, professional, and memorable — transforming homes and lives in our local community.

Position Overview

As the Customer Experience Office Manager, you'll be at the heart of daily operations — managing communications, scheduling, marketing, and project coordination to ensure every customer enjoys a 5-star experience. This is an ideal role for someone who is organized, detail-oriented, and thrives in a fast-paced, customer-focused environment.

You'll work closely with the owner, sales team, and installers to keep projects running smoothly while maintaining a welcoming and efficient office atmosphere.

Key Responsibilities

• Customer Relationship Management: Build and nurture strong relationships to ensure customer satisfaction from consultation to completion.
• Scheduling: Coordinate sales appointments, installations, and follow-ups for the sales team.
• Marketing & Social Media: Support local marketing initiatives and maintain active social media channels (Facebook, Instagram, Google Business) with engaging, brand-aligned content.
• Business Development: Identify opportunities for growth through partnerships, referrals, and community involvement.
• Event Coordination: Help plan and participate in home shows, vendor events, and community activities to promote the business.
• Team Collaboration: Conduct weekly meetings to review project progress and new sales.
• Administrative Management: Maintain accurate project data, oversee daily office operations, and support bookkeeping activities in QuickBooks.
• Customer Satisfaction: Ensure a seamless experience for every customer, striving for consistent 5-star reviews.

Qualifications

• Proven experience in office management or administrative coordination (home improvement or construction industry a plus).
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities with high attention to detail.
• Proactive, dependable, and capable of managing priorities independently.
• Proficient in technology tools such as Outlook, Google Suite, Excel, and CRM platforms (Salesforce experience preferred).
• Experience leading or supporting small teams and coordinating workflow.

Compensation & Benefits

• Salary: $45,000–$55,000 per year, based on experience.
• Bonuses: Performance-based incentives for exceeding goals.
• Paid Time Off: PTO plus national holidays for work-life balance.
• Company Equipment: Laptop and necessary technology provided.
• Professional Development: Paid training and opportunities for growth.
• Work Schedule: Full-time, Monday through Friday, with occasional weekends for special events.
• Supportive Environment: Join a collaborative, community-minded team where your contributions make a real impact.

About the Owner

Chris, the proud owner of Floor Coverings International – Island Park, brings a wealth of experience and passion for helping others. Alongside his son, Andrew, he's building a business grounded in family values, community connection, and a commitment to excellence. Their shared vision is to provide every customer with a personalized, high-quality flooring experience and to make Floor Coverings International a trusted name throughout Island Park and the surrounding areas.

Join Us

If you're a motivated professional who loves organization, teamwork, and customer satisfaction, we'd love to hear from you. Apply today to help us create beautiful spaces and lasting impressions — one floor at a time.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.