Coordinator User Services

5 days ago

Kalamazoo, Michigan, United States Western Michigan University Full time $40,000 - $60,000 per year
Position Details

Posting Summary

College

Oth Academic Affrs Operations

Executive Area

Provost & VP Academic Affairs

Department

University Libraries

Posting Detail Information

Posting Number

S1380P

Job Type

Full Time, Regular

Pay Type

Nonexempt/Hourly

Pay Grade

E

Campus Location

WMU-Kalamazoo - Main Campus

Salary Range

Pay is commensurate with qualifications and experience, combined with an excellent benefits package.

General Summary

  • Assists in identifying, locating and utilizing resources for University library users. Provides customer service and technical support.

Major Duties

  • Provides assistance for research, technical support and other services, including the interpretation of department policies and procedures. Utilizes integrated management software in order to support transactions and inquiries.
  • Ensures a safe environment for users in the process of opening and closing the department. Monitors custodial and maintenance services for the library and initiates appropriate actions if necessary.
  • Assists with hiring, training and scheduling student employees. Supervises student employee interactions in order to ensure high quality customer service.
  • Participates in department projects as required, including collecting statistics, updating webpages and managing supply needs.
  • May handle interlibrary loan borrowing and document delivery processes. May offer support for interlibrary loan and lending services.
  • May oversee the handling and upkeep of physical course reserve materials and controlled digital lending.
  • Offers assistance for electronic reserve materials as needed.
  • Demonstrates a comprehensive understanding of copyright regulations and evaluates the copyright compliance status of reserve materials.
  • May work on various departmental projects, including collection of usage statistics for assessment purposes.
  • May assist with creating effective solutions and managing student procedure website.

Minimum Qualifications

  • Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.
  • Two years' relevant experience.
  • Strong interpersonal, written and verbal communication skills.
  • Excellent customer service skills.
  • Ability to work irregular shifts and extended hours, including evenings and weekends.

Desired Qualifications

Special Instructions to Applicants

  • Internal applicants should use the WMU – Internal Application.
  • External applicants should use the WMU – Application.

Additional Position Information

  • This position supports the evening and weekend hours of operation by providing additional coverage during transitional hours. The work hours are Saturday 9:30am to 6:30pm; Sunday through Wednesday 3:30pm to 12:30am. Library hours of operation may be shorter during summer sessions and breaks. Work hours will be adjusted to accommodate Libraries' hours of operation.
  • Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position,
  • Staff Compensation System pay grades and rates are available at:

Physical requirements and working conditions

  • Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
  • Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

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