Senior Technical Account Manager

2 weeks ago

Los Angeles, California, United States Noma Security Full time $120,000 - $150,000 per year

At Noma Security, we're redefining how organizations secure their data in the age of AI. As a Technical Account Manager (TAM), you'll be the bridge between our customers and our technical teams - owning relationships, solving problems, and helping our customers maximize the value of Noma's cutting-edge security platform.

This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization.

What You'll Do

  • Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
  • Technical Guidance: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
  • Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
  • Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
  • Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

What You Bring

  • 5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have.
  • Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms.
  • Customer-centric mindset and experience working with cross-functional teams.
  • Proactive problem solver with a bias for action and continuous improvement.

Nice to Haves

  • Familiarity with AI tools and workflows, especially as used by modern security and data teams.
  • Background in cybersecurity, data protection, or cloud infrastructure.
  • Experience working with CRMs, ticketing systems, or collaboration platforms.

Why Noma?

We're a high-velocity, mission-driven startup building the future of security for AI-native companies. Join a world-class team, tackle real-world security problems, and shape the customer success motion from the ground up.

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