Overnight Security Agent

5 days ago

Kansas City, Missouri, United States Marriott International Full time $25,000 - $40,000 per year
:

The Overnight Security Agent is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility and outstanding customer service.

Requirements:

Duties/Responsibilities:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk and other hotel departments at all times.
  • Maintain visual contact with the Front Desk and the front doors of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and Associate incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
  • Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
  • Assist guests to their rooms or help guests enter their rooms.
  • Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Assist HR/MOD with responding to Associate altercations.
  • Assist with intoxicated guests.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
  • Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
  • In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.

Required Skills/Abilities:

  • Strong communication, both written and verbal.
  • Ability to work in a team environment.
  • Ability to remain calm under pressure.
  • Bilingual communication in Spanish is a plus.

Education and Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Maintain Class B Security Certification
  • CPR, First Aid, and Heimlich Maneuver Certified preferred

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