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Customer Service Representative

2 weeks ago

Austin, Texas, United States American Operator Full time

American Operator is looking to add a Customer Service Representative to one of our portfolio companies. We are focused on strengthening America's small-business economy, and this role plays a key part in supporting a respected, growing home services business. This is a fast-paced, phone-driven role where you'll handle high-volume customer calls, coordinate scheduling, and provide essential administrative support to keep daily operations running smoothly. We're looking for someone reliable, detail-oriented, and comfortable in a small, hands-on team environment. If you enjoy being a highly interactive part of a busy local business, this is a great opportunity. This role is based in Austin, TX.

RESPONSIBILITES

  • Answer and manage a high volume of inbound customer calls.

  • Make outbound calls to schedule, confirm, and follow up on service appointments.

  • Process warranties, rebates, and general administrative tasks.

  • Maintain accurate records using Excel and Google Workspace.

  • Manage scheduling and job updates in the service management platform (ServiceTitan experience is a plus; training available).

MINIMUM QUALIFICATIONS

  • Strong verbal communication and phone etiquette

  • Ability to manage high call volume in a fast-paced environment

  • Attention to detail and accuracy in scheduling and data entry

  • Basic proficiency with computers (Google Workspace, Excel)

  • Reliable, punctual, and consistent in follow-through

  • High school diploma or equivalent

PREFERRED QUALIFICATIONS

  • 1+ year of customer service experience (phone-based or administrative)

  • Experience in home services, trades, or service-based businesses

  • Familiarity with scheduling software or CRM tools

  • ServiceTitan experience (or similar platform)

  • Bilingual in English/Spanish

  • Ability to multitask while maintaining a positive customer experience

ABOUT THE TEAM

American Operator exists because we believe the American Dream is worth protecting, and that small businesses are the backbone of our communities. To do this well, we need a team that reflects the real world: operators, builders, investors, and problem-solvers from a wide range of backgrounds and experiences.

We know that diversity of thought, discipline, and lived experience leads to better decisions and stronger businesses. We're intentional about bringing together people who care deeply about ownership, stewardship, and keeping great companies in capable hands. Our work depends on collaboration, humility, and a shared belief in the value of Main Street.

We're a team shaped by different industries, hometowns, and career paths, and we believe those differences are exactly what prepare us to serve small-business owners and future CEOs across the country.

MISSION-DRIVEN

Every company claims to be mission-driven, but our mission is simple, tangible, and urgent: preserve the legacy of America's small businesses and create more pathways to meaningful ownership.

We partner with operators who want to step into leadership, take responsibility for great companies, and continue the work that founders spent decades building. When we succeed, communities keep their employers, families keep their livelihoods, and operators get the chance to build wealth through real ownership.

We work hard because we know what's at stake: generational businesses that deserve to thrive, and talented operators who deserve the chance to lead them. And while we measure our success in deals closed and businesses grown, the real reward is seeing these companies continue to serve their people and their towns, stronger than before.

Where else do you get the opportunity to help someone become a CEO, preserve a founder's life's work, and strengthen a community, all in the same job? That's what makes our work both serious and incredibly fulfilling.

MISSION-DRIVEN

Every company claims to be mission-driven, but our mission is simple, tangible, and urgent: preserve the legacy of America's small businesses and create more pathways to meaningful ownership.

We partner with operators who want to step into leadership, take responsibility for great companies, and continue the work that founders spent decades building. When we succeed, communities keep their employers, families keep their livelihoods, and operators get the chance to build wealth through real ownership.

We work hard because we know what's at stake: generational businesses that deserve to thrive, and talented operators who deserve the chance to lead them. And while we measure our success in deals closed and businesses grown, the real reward is seeing these companies continue to serve their people and their towns, stronger than before.

Where else do you get the opportunity to help someone become a CEO, preserve a founder's life's work, and strengthen a community, all in the same job? That's what makes our work both serious and incredibly fulfilling.