Donor Information Supervisor

RTI Surgical is now Evergen This rebrand reflects our strategic evolution as a leading CDMO in regenerative medicine and comes at the end of a significant year for the business, including the successful acquisitions of Cook Biotech in IN. and Collagen Solutions, MN.  Our new brand identity emphasizes our unique positioning as the only CDMO offering a comprehensive portfolio of allograft and xenograft biomaterials at scale.About Evergen: Evergen (formally RTI Surgical) is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.  Read more about this change and Evergen's commitment to advancing regenerative medicine here: RESPONSIBILITIESSupervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadershipActively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coachingDrives departmental process improvements to increase efficiency and quality of workOversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workloadDevelops, monitors, and provides training to new hires and continued training for the entire departmentTrouble-shoots problems and resolve issues as they arise with a high level of customer serviceConducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors' requests for additional informationLiaises with both internal and external customers to provide requested donor related information and resolves issuesAssists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental proceduresMonitors Medical Directors' rejection and request patterns and provides feedback to Donor ServicesServes as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information processParticipates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external auditsSupports the company and departmental quality and business objectives and initiativesCoordinates staff scheduling to ensure appropriate coverage for the departmentProvides information to develop and monitor quality and business metrics as requestedREQUIREMENTSEducation :  Associate DegreeExperience3+ years of experience in medical records or related field.Previous organ, tissue or eye donation/processor experience required.1+ years of leadership experience.1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity. Additional experience may substitute for education requirement.CertificationCertified Tissue Banking Specialist (CTBS)SkillsExcellent verbal and written communicationMicrosoft Office SuiteDonor ScreeningTeam DevelopmentLean Six Sigma MethodologiesSAFETYPhysical RequirementMove or lift objects up to 25 poundsFrequent (>75%) stationary position (standing or sitting) while utilizing digital displaysFrequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)Working EnvironmentOnsite: Office environment with assigned workstation#LI-Remote