Regional Director of Operations

About Artistic Family Dental

Artistic Family Dental serves families across Northwest Indiana and the South Chicago suburbs. With state-of-the-art technology, a warm patient-centric culture, and multiple locations, we are committed to delivering "modern dentistry with a personal touch." (See our website for details.)

Position Summary

As Regional Director of Operations, you will lead the operational performance, culture, and growth of five offices in our region. You will be a strategic partner to the support center leadership and the individual office leaders, driving efficiency, profitability, team engagement, patient experience, and growth. You will spend time on-site, in field support, and with the executive team.

Key Responsibilities

• Oversee operations for a portfolio of five dental offices: ensure targets on revenue, production, collections, profitability (EBITDA) and controllable expenses are met.
• Serve as the operational liaison between the support center (HR, marketing, finance, clinical services) and each practice, ensuring strong communication and alignment.
• Visit each location regularly (e.g., 20-40% of time onsite) to support office managers, clinicians and teams, evaluate processes, coach leadership, and drive solutions.
• Implement and refine operational best practices: patient flow, scheduling productivity, chair time utilization, treatment acceptance, recall/completion, expense/labor management, vendor relationships, technology/asset utilization.
• Lead onboarding and integration of new hires (managers, teams) in the region; partner with recruiting and HR to build strong leadership teams.
• Use performance dashboards, financial reports and KPIs to identify opportunities, create action plans, drive change and measure results.
• Foster a culture of accountability, continuous improvement, high engagement and patient-centric service.
• Partner with marketing, clinical services, and finance to support regional growth initiatives (new services, referral development, community outreach).
• Ensure compliance with regulatory, OSHA, HIPAA, dental licensure, and internal policy standards across all locations.
• Serve as a mentor and coach to the office leadership teams, helping develop their capabilities and succession path.

Qualifications

• Bachelor's degree in business, healthcare management or related field
• Minimum of 5 years of multi-site operations leadership (preferably in dental, healthcare, or closely related field).
• P&L responsibility, budget management, labor/expense control and demonstrable results in improving performance.
• Strong business acumen, analytical mindset, comfort with reading and interpreting profit & loss statements, KPI dashboards and designing action plans.
• Excellent leadership skills: able to build strong relationships, influence without direct control, coach managers, inspire teams.
• Exceptional communication (oral, written), presentation, interpersonal and influencing skills.
• Ability and willingness to travel regularly within the region (onsite visits).
• Passion for culture, quality service, and making a positive difference in patients' lives through operational excellence.
• Experience with dental practice management systems, scheduling/workflow optimization, recall/completion systems is a plus.

Why Join Us?

• The opportunity to shape the operational and cultural trajectory of a growing multi-location dental group.
• Work with a leadership team that values culture, mentorship, employee development, and making a meaningful impact.
• Competitive compensation package: base salary + performance bonus + benefits .
• A supportive, professional, and fun environment where you will lead by example and can truly make a difference.

How to Apply

Please send your resume and a cover letter to with the subject line: "Regional Director of Operations – [Your Name]". In your cover letter, please address how your multi-site operations experience aligns with the role, and what you would focus on in your first 90 days.