Human Resources Manager

Position Summary

The Human Resources Manager is responsible for overseeing all human resources functions for a fast-paced, last-mile delivery operation operating within the Amazon and FedEx models. This role supports a high-volume hourly workforce and partners closely with operational leadership to ensure compliance, reduce risk, and promote consistent application of company policies. The ideal candidate is comfortable working in a metrics-driven environment and managing complex employee relations, workers' compensation, and attendance matters.

Essential Duties and Responsibilities

• Employment Compliance & Risk Management
• Ensure compliance with federal, state, and local employment laws and regulations
• Manage I-9, E-Verify, personnel files, and record retention requirements
• Interpret and consistently apply company policies and procedures
• Partner with leadership to address conduct, attendance, and performance issues
• Maintain documentation related to audits, claims, and regulatory inquiries
• Employee Lifecycle Management
• Oversee onboarding, orientation, and offboarding of delivery associates and support staff
• Maintain accurate employee records across HRIS and payroll systems
• Support corrective action, discipline, and termination processes
• Provide guidance on attendance reliability, job abandonment, and eligibility to work
• Payroll, Benefits & HR Systems
• Coordinate payroll processing, corrections, and wage adjustments
• Ensure accurate timekeeping and pay practices for a large hourly workforce
• Administer benefits enrollment, changes, and employee inquiries
• Serve as the primary administrator for HR and payroll platforms
• Workers' Compensation, Safety & Accommodations
• Manage workers' compensation claims from injury through return-to-work
• Coordinate with carriers, TPAs, medical providers, and leadership
• Facilitate light-duty and accommodated work assignments consistent with medical restrictions
• Communicate attendance expectations and work requirements to employees on claim
• Monitor participation and address non-compliance with accommodated work assignments
• Leave Administration
• Administer FMLA and other applicable leaves of absence
• Track eligibility, documentation, and return-to-work timelines
• Communicate leave expectations clearly to employees and managers
• Policy Development & Leadership Support
• Develop, maintain, and enforce HR policies specific to a last-mile delivery environment
• Draft clear written communications to employees regarding policies and expectations
• Provide guidance and training to leadership on HR best practices
• Serve as a trusted advisor to ownership and operations leadership

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field preferred

3–5+ years of HR experience, preferably in logistics, transportation, or a high-volume hourly workforce

Strong working knowledge of employment law, workers' compensation, and leave administration

Experience supporting safety-sensitive roles

Proficiency with HRIS, payroll, and electronic compliance systems

Excellent written and verbal communication skills

Key Competencies

●Sound judgment and discretion

●Strong documentation and organizational skills

●Ability to manage conflict and difficult conversations professionally

●Comfort working in a fast-paced, operational environment

●Ability to balance compliance with business needs

Physical & Work Environment Requirements

●Primarily office-based with regular interaction with operations leadership

●Ability to sit, stand, and work at a computer for extended periods

●Occasional movement within warehouse or delivery station environments

●Ability to handle confidential information in a professional manner

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to

all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, age, disability, veteran status, or any other protected status under applicable law.

Job Type: Full-time

Pay: $56, $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person