Front Desk Supervisor

2 weeks ago

Cape Girardeau, Missouri, United States Holiday Inn Express and Suites Full time $18,500 - $43,200 per year

Cape Girardeau, MO

Starting Pay: $18.50 per hour

We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs.

Responsibilities of Front Desk Supervisor Include:

  • Ensure the complete and constant satisfaction of all hotel guests
  • Resolves guest complaints
  • Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate
  • Ensure implementation of programs meet or exceed the goals of the team
  • Spearhead and direct service culture actions plans
  • Responsible for interviewing, hiring counseling and evaluating all front office and reservations staff
  • Train, evaluate and schedule Guest Service Representatives
  • Implement new programs and policies
  • Maintain and ensure compliance with all brand and company standards
  • Supervise reservations, group information and functions
  • Assist in the budgeting process
  • Participate in daily and weekly revenue meetings
  • Ensure GSR behavior is abiding to employee handbook
  • Assist in scheduling and facilitating classes for new hotel hires
  • Responsible for training and supervising
  • Hold meetings for front desk team members on selling, rate management, customer service, etc.

Skills:

  • Exceptional people/interactive skills
  • Leadership/Supervisory abilities
  • Strong communication skills and processes
  • Capability of utilizing operating systems and computers
  • Possess high level of energy, creativity and enthusiasm
  • Excellent oral and written skills and communications

Education / Experience:

  • High school diploma or equivalent
  • Minimum of 3 years of guest service experience
  • Minimum of 2 years of management experience
  • Competent knowledge of all functions of the job with or without reasonable accommodations

  • sportsbook writer

    2 weeks ago

    Cape Girardeau, Missouri, United States CENTURY CASINO Full time $40,000 - $80,000 per year

    Job Title: Sportsbook WriterDepartment: Sports BettingReports to: Sportsbook Operations ManagerFLSA Status: Non-ExemptPOSITION SUMMARYThe team member in this position is responsible for providing superior customer service while accurately and efficiently processing sports wagers. The Sportsbook Writer is the front-line representative of the sportsbook,...

  • HOTEL FRONT DESK SUPERVISOR

    5 days ago

    Cape Girardeau, MO, United States Century Casinos Full time

    Job Title: Front Desk Supervisor Department: Hotel Reports to: Hotel Manager FLSA Status: Non Exempt CENTURY CASINO CAPE GIRARDEAU At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our...

  • HOTEL FRONT DESK SUPERVISOR

    5 days ago

    Cape Girardeau, MO, United States Century Casinos Full time

    Job Title: Front Desk Supervisor Department: Hotel Reports to: Hotel Manager FLSA Status: Non Exempt CENTURY CASINO CAPE GIRARDEAU At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our...

  • HOTEL FRONT DESK SUPERVISOR

    3 days ago

    Cape Girardeau, MO, United States Century Casinos Full time

    Job Title: Front Desk Supervisor Department: Hotel Reports to: Hotel Manager FLSA Status: Non Exempt CENTURY CASINO CAPE GIRARDEAU At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our...

  • Front Desk

    2 weeks ago

    Cape Girardeau, MO, United States Hampton Inn & Suites Full time

    Cape Girardeau, MOStarting Pay: $15.50 per hourTypical Shift Times: 7 am - 3 pm and 3 pm - 11 pm We are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your...

  • Front Desk

    2 weeks ago

    Cape Girardeau, MO, United States Hampton Inn & Suites Full time

    Cape Girardeau, MOStarting Pay: $15.50 per hourTypical Shift Times: 7 am - 3 pm and 3 pm - 11 pm We are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your...

  • Front Desk

    5 days ago

    Cape Girardeau, MO, United States Hampton Inn & Suites Full time

    Cape Girardeau, MOStarting Pay: $15.50 per hourTypical Shift Times: 7 am - 3 pm and 3 pm - 11 pm We are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your...

  • Front Desk

    7 days ago

    Cape Girardeau, MO, United States Hampton Inn & Suites Full time

    Cape Girardeau, MOStarting Pay: $15.50 per hourTypical Shift Times: 7 am - 3 pm and 3 pm - 11 pm We are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your...

  • Front Desk

    6 days ago

    Cape Girardeau, MO, United States Hampton Inn & Suites Full time

    Cape Girardeau, MOStarting Pay: $15.50 per hourTypical Shift Times: 7 am - 3 pm and 3 pm - 11 pm We are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your...

  • HOTEL FRONT DESK

    1 day ago

    Cape Girardeau, MO, United States Century Casinos Full time

    POSITION DESCRIPTIONJob Title: Front Desk Department: Hotel Reports to: Front House Supervisor FLSA Status: Non Exempt CENTURY CASINO CAPE GIRARDEAU At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something...

  • HOTEL FRONT DESK

    5 days ago

    Cape Girardeau, MO, United States Century Casinos Full time

    POSITION DESCRIPTIONJob Title: Front Desk Department: Hotel Reports to: Front House Supervisor FLSA Status: Non Exempt CENTURY CASINO CAPE GIRARDEAU At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something...