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Call Center Representative

5 hours ago

Bedford Heights, Ohio, United States K-Designers Full time

Overview
K-Designers - Call Center Agent / Inside Sales (Full-Time Call Center)
Evening shift -
11:00 AM – 8:00 PM
Hourly + Performance Bonuses
Great Day Improvements
is a collection of some of the best home improvement companies in the nation, and we are seeking a
Call Center Agent
to join our
inside
sales and customer experience team
. In this role, you will manage
inbound and outbound calls
from customers across the
U.S.
, supporting our portfolio of
home improvement products
and brands
.

We are looking for a
customer-focused, driven individual
who thrives in a
fast-paced, performance-oriented environment
and is capable of achieving both
sales and service goals
. This position is ideal for someone with
proven call center experience
who is eager to
develop their skills
and make a meaningful contribution to a collaborative team.

What We Offer

  • Competitive base pay + performance-based incentives .
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available

  • Monday – Friday:

  • 11:00 AM – 8:00 PM

  • Rotating Saturday Schedule:

Pay Rate
- $17.00 per hour

Location:
Bedford Heights, OH (On-site)

Responsibilities

  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.

Qualifications

  • 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills, with the ability to multi-task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
  • Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**

GDI is an Equal Employment Opportunity Employer

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