Operations & Training Manager

5 days ago

Houston, Texas, United States Onset DNA Full time $68,066 - $100,000 per year

Location: Houston, TX (with potential for regional oversight)

Company: Onset DNA

Job Type: Independent Contractor (1099), Commission-Based

Industry: Mobile DNA Testing Services

About Onset DNA

Onset DNA is a fast-growing mobile DNA testing company specializing in accurate, confidential, and compassionate genetic testing. We provide clients with convenient, professional testing services through a trusted network of trained collectors. Our mission is to make DNA testing accessible and reliable for families, legal cases, and healthcare needs across Texas and beyond.

We are seeking a motivated Operations & Training Manager with strong leadership, business acumen, and healthcare operations experience to help scale our business and manage a growing network of DNA Specimen Collectors.

Position Overview

The Operations & Training Manager oversees field operations, training programs, and team performance. This role is ideal for a professional with a healthcare or lab operations background who thrives in dynamic, start-up environments and enjoys building systems, training teams, and leading with strategy and purpose.

Key Responsibilities

1. Onboarding & Training

  • Recruit, onboard, and train new DNA Specimen Collectors (phlebotomists and field staff).
  • Create and maintain standardized training materials and virtual modules.
  • Ensure all team members follow DNA collection, HIPAA, OSHA, and chain-of-custody procedures.

2. Operations & Logistics

  • Oversee scheduling, appointment assignments, and operational coordination across regions.
  • Manage supply distribution and inventory tracking for field teams.
  • Implement workflow improvements and digital systems for efficiency.

3. Quality & Performance Oversight

  • Monitor collector performance, client feedback, and compliance.
  • Develop retention strategies and maintain a positive team culture.
  • Conduct periodic audits to ensure consistent, high-quality service delivery.

4. Strategic Growth

  • Collaborate with leadership to identify growth opportunities and regional expansion strategies.
  • Support marketing and community outreach efforts to attract new clients and collectors.

Qualifications

  • 5+ years of experience in business management, operations, or training (healthcare industry preferred).
  • Strong background in CRM management, workflow systems, or team leadership.
  • Excellent communication, problem-solving, and decision-making skills.
  • Proven ability to manage multiple priorities in a fast-paced, field-based environment.
  • Entrepreneurial mindset with a passion for growth and innovation.
  • Bachelor's degree in Business, Healthcare Administration, or a related field required (Master's preferred).

Compensation

  • 10% commission on all revenue generated by the DNA Collectors you train and manage.
  • Quarterly bonuses based on retention, quality, and performance metrics.
  • Opportunity for expanded regional oversight and increased earnings as Onset DNA grows.

Why Work With Onset DNA

  • Join a mission-driven company revolutionizing mobile DNA testing.
  • Enjoy the flexibility and independence of a 1099 leadership role.
  • Build a career in an emerging industry with strong community impact.
  • Partner directly with the Founder to shape the company's operational success and team culture.

To Apply:

Submit your resume and a short cover letter describing your experience in healthcare operations and team leadership to Please include "Operations & Training Manager Application – Houston" in the subject line.

Job Type: Contract

Pay: $56, $68,066.02 per year

Benefits:

  • Flexible schedule

Work Location: Remote

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