WB Games Technical Account Manager Intern: Troy, NY

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Games New York works with some of the top talent in the game industry to build online competitive and social features for video games. Our highly experienced team of engineers utilize cutting-edge technology to build game services that are robust and scalable enough to support world-class developers such as NetherRealm Studios, Rocksteady, Monolith Productions, Warner Bros. Games Montréal, and more

Application Deadline: Friday, November 7

Your New Role

This internship will be located in the Troy, NY area. The selected intern will be expected to join us in the office on a regular cadence based on the manager's in-office schedule. As a Technical Account Manager intern, you will be a key member of the WB Games central tech team (WB Games New York), serving as a technical point of contact for all development teams leveraging WBNY's online service platforms.

This is a great position for someone with a strong technical background who can take that experience and feel comfortable communicating concepts, both verbally and in written format, to other developers.

Your Role Accountabilities

• Become an expert in our backend service products. Put yourself in a position to understand and confidently explain our products to the game development engineers leveraging our products.

• Analyze customers' requirements and suggest existing features in our online service products to meet their requirements. This will include regularly using our online service products, digging in with the exact API endpoints being used by your customers, and using your technical background to suggest the most efficient way to integrate with our APIs.

• Assist with challenging level-one technical support requests and issue escalations from game teams. Address all account-related queries in a timely fashion.

• Provide internal WBNY development team with customers' feedback to help identify potential new product features or products.

• Provide support and game-specific implementation expertise to WBNY's Live Operations team during live incidents to help us identify issues and recover.

• Review and provide feedback on implementation documentation.

Qualifications & Experience

• Experience building or using a REST API or other web services.

• General understanding of game development disciplines and their inputs into online service development.

• Aptitude for quickly learning new techniques and technologies. Consistently provides quality support of these technologies within the expected time frame.

• Ability to communicate concepts, verbally and in written format, to both technical and non-technical team members.

• Familiarity with task and bug tracking software packages (e.g. Jira).

• Performs most job-related duties with minimal supervision.

• Takes initiative in pursuing new assignments. May pursue new assignments and identify tasks.

• Must be actively enrolled in an accredited college or university degree program for the full duration of the internship (proof of enrollment required)

• Must be a rising Junior or Senior (18 years or older)

• Must be in academic good standing (3.0 or above GPA) A transcript will be required to verify your GPA if an offer is extended.

• Warner Bros. Discovery will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from Warner Bros. Discovery now or in the future in order to retain their authorization to work in the United States. Candidates currently on any student or exchange visa, including F-1 CPT, F-1 OPT, J-1, M-1, etc., will not be eligible for the internship program.

What to know before applying:

• The duration of the summer program regardless of which start/end option is 11 weeks.

• Program date options:

• Option 1: June 1st – August 14th

• Option 2: June 8th – August 21st

• Interns will be expected to work 35-40 hours per week in a hybrid capacity.

• Our internships are paid opportunities with a competitive hourly wage. Credit is not required; however, we will provide the necessary documentation for school credit if desired. Relocation is not provided.

• We are interviewing through Fall 2025. A WBD team member will contact you if your experiences and interests match an open internship position. Due to the high volume of applications, we are unable to give individual status updates.

About Our Program

WBD's Internship Program is designed to nurture students professionally and personally. We attract the country's boldest and brightest students for paid, for-credit, real-world internship experiences in the entertainment, tech, sports, news and media industries. We offer career-defining opportunities to learn valuable skills that will help you prepare for a successful future.

Ready to learn more? Here's what we offer:

• Hands-on work with passionate, talented team members in your field

• Mentorship from some of the industry's kindest and most passionate entertainment veterans

• Engaging events including professional development seminars, panels with recruiters and former interns, intern-exclusive events, and so much more

• Access to top-level executives and employees through our Speaker Series and Roundtables

• Incredible networking opportunities with industry-leading professionals and a robust intern alumni network

• A creative, collaborative, and inclusive company culture

What you can expect to take away from the semester:

• Opportunities to develop professionally and uncover skills you didn't know you had

• The insider scoop on the entertainment industry and what happens behind the scenes

• Relationships that will go beyond your collegiate career

• Real-life experiences that will provide you with the confidence to delve into your next adventure

In compliance with local law, we are disclosingcompensation for roles in locations where legally required. Pay Rate: $23 per hour USD for undergrad interns.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.