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Intranet End User Support Analyst

12 hours ago

Norfolk, Virginia, United States Red Pulley, Inc. Full time
:

At Red Pulley Technology Solutions, we don't just support IT systems—we enable mission execution.

We are seeking mission-driven professionals to join Team Red Pulley in supporting Commander, Naval Surface Force Atlantic (SURFLANT).

Are you ready to be on the front lines of Navy mission support? We're seeking Navy Marine Corps Intranet (NMCI) / Flank Speed End User Support Technicians to ensure Sailors and civilian staff have uninterrupted access to the systems, applications, and tools they rely on every day. Your work will directly enable command-and-control, decision-making, and day-to-day operational effectiveness.

Location: Commander, Naval Surface Force Atlantic (COMNAVSURFLANT) (CNSL), Naval Base, Norfolk, VA

Work Environment: On-site with periodic travel

Status: Actively Interviewing

Requirements:

Minimum/General Experience: 5 years of experience working with Intranet/Microsoft 365/ Azure/networks (preferably Navy experience)

Minimum Education: High School diploma

Qualifications:

  • Demonstrated experience supporting Microsoft 365 and Azure-based Flank Speed services, including Outlook, Teams, OneDrive, SharePoint Online, and identity-based access management.
  • Hands-on experience with account provisioning, Move/Add/Change (MAC) requests, and seat management using Government-approved processes.
  • Working knowledge of Active Directory / Azure Active Directory, user access controls, and role-based permissions.
  • Experience supporting Windows operating systems, Microsoft Office products, and collaboration tools in a secured enterprise environment.
  • Strong knowledge of SECNAV M-5510 series and SECNAVINST series requirements as they relate to information assurance, user access, and system security.
  • Experience configuring laptops and peripherals for secure remote access, including VPN, authentication, and Flank Speed connectivity for traveling and teleworking staff.
  • Ability to provide hands-on deskside support, troubleshoot hardware and software issues, and resolve problems without unnecessary escalation.
  • Strong customer service skills with the ability to support senior leadership and headquarters staff in a high-tempo operational environment.
  • Excellent verbal and written communication skills and the ability to document actions and maintain accurate records.
  • Ability to work independently and as part of a cross-functional IT support team.

Security Requirements

  • U.S. Citizenship required
  • Active Secret Security Clearance (preferred)
  • Ability to maintain DoD clearance eligibility

Travel Requirements

  • Position is primarily based at Naval Station Norfolk
  • Might require periodic travel within a 50-mile radius

Key Responsibilities

  • Provide day-to-day NMCI and Flank Speed end-user support for CNSL headquarters and ashore subordinate commands.
  • Support Microsoft 365 and Azure-based Flank Speed services, including Outlook, Teams, OneDrive, SharePoint Online, and identity-based access workflows.
  • Assist the CNSL IT Manager with NMCI and Flank Speed seat management, including user accounts, permissions, and access provisioning.
  • Manage, track, and maintain NMCI and Flank Speed seat and peripheral CLIN orders for headquarters and subordinate commands.
  • Develop and maintain project plans, schedules, and milestones, and participate in program reviews and status assessments.
  • Prepare NMCI/Flank Speed program maintenance and utilization reports to support CIO budget planning and annual service reviews.
  • Respond rapidly to technical issues affecting CNSL staff, ensuring continuity of readiness and command operations.
  • Provide hands-on troubleshooting for end-user issues that do not require escalation to the NMCI Help Desk.
  • Configure laptops and mobile devices for secure remote access, including Flank Speed authentication and Microsoft 365 connectivity, to support staff travel and telework.
  • Maintain an accurate inventory of NMCI, Flank Speed, and Government-furnished IT assets.
  • Provide end-user support for NMCI and Flank Speed hardware and software, including Microsoft Windows, Microsoft 365 applications, and collaboration tools.
  • Assist with setup, troubleshooting, and support of printers, peripherals, and associated network devices.

Benefits:

At Red Pulley Technology Solutions, we invest in our people so they can deliver exceptional results in support of critical U.S. Navy missions. Our comprehensive benefits package includes:

  • Competitive compensation aligned with experience and market conditions
  • 401(k) retirement plan with company matching to support long-term financial security
  • Comprehensive health coverage, including medical, dental, and vision insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Life insurance coverage for added peace of mind
  • Generous paid time off (PTO) to support work-life balance
  • Parental leave for growing families
  • Professional development assistance, including training and certification support
  • Tuition reimbursement to encourage continued education and career advancement

Our benefits reflect Red Pulley's commitment to workforce stability, professional growth, and creating an environment where mission-focused professionals can thrive.

Affirmative Action/EEO statement

Red Pulley is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.