Turboprop Service Manager

Job Summary

The Turboprop Service Manager is responsible for managing technicians, equipment, and other resources needed to complete individual corporate aircraft projects to ensure the safe completion of work within compliance of 14 CFR Part 145 standards.

This person will be responsible for ensuring the technicians use appropriate current technical data, and all aircraft/component work orders scheduled for completion by their assigned personnel falls within the limits of Western Aircraft's certified repair station ratings. They will also be responsible for budgeting, bidding / forecasting project requirements to ensure quality standards are met and profitability of the department is maintained.

• Directly manages multiple projects incorporating maintenance, avionics, and interiors  
• Ensures on time delivery of assigned projects
• Works with scheduling, parts department, vendors, and department heads to ensure timely coordination of all aspects of assigned projects 
• Acts as customer liaison providing timely information regarding assigned projects 
• Ensures proper documentation of customer approvals
• Provides accurate invoices to customers
• Ensures customer accounts are within established credit limits before return to service of aircraft
• Provides accurate information regarding assigned projects at daily production meetings
• Works with Job Lead to monitor labor hours versus scripting; if necessary, determines reasons for duration of project, and communicates findings to Production Planning 
• Provides feedback to department heads regarding process improvement
• Works flexible hours to accommodate arrivals and departures of assigned projects
• Directly supervises assigned Team Lead Technician
• Writes annual performance evaluations and disciplinary actions for assigned technicians
• Indirectly supervises up to 35 technicians at all levels
• Motivates, mentors, trains, and provides constructive criticism of assigned team members
• Ensures accuracy of all assigned work orders and closes them in a timely manner
• Ensures proper care of customer property at all phases of maintenance work
• Understands and follows all safety procedures

• Minimum five (5) years' experience in general aviation
• Minimum three (3) years' leadership experience in general aviation 
• Thorough knowledge of aircraft completion, production, and manufacturing operations
• Familiarity with the industry vendors, regulations, and current procedures for completing interiors on a timely and competitive basis
• Must be able to read, understand and utilize blueprints in a fabrication business
• Strong customer service skills 
• Able to rationalize and justify capital expenditures, budgets, business plans
• Bachelor's Degree in Aviation, Business Management, Finance, or equivalent work experience preferred
• FCC license or an FAA Repairman's Certificate required
• A&P certifications required

• Pass pre-employment drug screen and background check
• Ability to obtain Airport Issued security badge
• Valid Driver's License

• Work is performed in an aircraft hangar environment with moderate noise level. The employee is frequently subject to both inside and outside environmental conditions. Constantly requires sufficient personal mobility and physical reflexes such as bending, stooping, kneeling, twisting, and turning to pick parts. Must have ability to lift and move items weighing up to 50 lbs. and 25 lbs. overhead.

• Medical, dental, vision
• Short term & Long term Disability - paid 100% by Company
• Life & Accidental Death and Dismemberment - paid 100% by Company
• Paid vacation, holidays, sick leave, jury duty, bereavement
• Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
• 401K & Roth 401k with employer match
• Flexible Spending programs

Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.