Agency Operations Manager

WHO WE ARE:

Flighthouse is the leading digital entertainment brand for the next generation. With over 27 million followers on TikTok, Flighthouse strives to amplify and define culture through its interactive, compelling, and fully immersive original content, music curation and more. Guests have included Charli and Dixie D'amelio, Marshmello, Trippie Redd, YUNGBLUD, Baby Ariel, Bella Poarch, Conan Gray, and more. 

Our marketing division, Flighthouse Media, works with top influencers, artists, labels and brands to create unique marketing campaigns. With the experience of growing our brand to be the largest on TikTok, the Flighthouse team understands the ins and outs of the platform. Music campaigns have included Drake, Roddy Ricch, Meg The Stallion, Doja Cat, Joji, Russ and many more. Brand partners include Hollister, Tinder, Aussie and more. Campaign scopes include sponsored content integrations, white label content creation and TikTok influencer campaigns.

The Flighthouse Department is currently looking for an Agency Operations Manager to help manage the day-to-day operations. This role will shape internal processes for project aviation, collaboration, and delivery. Note that the Agency Operations Manager should be well-versed in both project and team management. This role reports to Flighthouse's Managing Director.

REQUIREMENTS:

• 2+ years of experience in agency operations (Marketing or Advertising agencies preferred)
• Product fluency across social media platforms like TikTok, Instagram, YouTube, etc.
• Fluency across project/client management systems (i.e. Asana)
• Strong organizational, problem-solving and analytical skills
• Superior communication skills - both verbal and written
• High attention to detail and organization
• Self-starter willing to grow in a startup environment

RESPONSIBILITIES:

Some of the tasks you will encounter as Flighthouse's Agency Operations Manager include, but are not limited to the following:

• Develop, manage and refine the agency operational workflows (ongoing)
• Analyze pain points to develop improvements and spearhead their execution
• Manage and mentor the project management team to ensure progress
• Research, evaluate, and implement digital tools and systems (i.e. project management, digital asset management, etc.) and consult with necessary Legal, Finance, and IT teams for input
• Stay on top of industry standards and trends in order to make creative tool and system recommendations
• Define and implement processes to ensure cross-functional teams work effectively and collaboratively
• Partner with other team directors to align on best practices and schedules for overarching deliverables, timelines, and assets
• Oversee the management of department budgets, financial tracking, and contracts and agreements
• Communicate updates to executive team and relevant teams weekly
• Help oversee onboarding of new team members
• Champion company culture across teams on a macro and micro level

You are required to bring your own laptop for this position. 

BENEFITS:

Paid company holidays, paid time off, and health benefits (medical, dental, vision, and supplementary policies) are included.

TO APPLY:

Send us your resume and cover letter (in one file). After you apply, you will be redirected to take our Culture Index survey here. Otherwise, copy and paste the link to your web browser:

Applications without a cover letter and Culture Index survey will not be considered. OPTIONAL: Link relevant social media campaigns and/or writing samples from your portfolio.

Create and its subsidiaries are proud to be Equal Opportunity Employers. All qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, religion, pregnancy, marital status, genetic information, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, or membership in any other legally protected category.

We sincerely thank you for your interest and look forward to connecting with you.