Front Desk Agent

3 days ago

Woodstock, Vermont, United States Woodstock Inn & Resort Full time

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking Front Desk Agents to join the team

Job Summary: 

The Front Desk Agent is responsible for performing all Guest Services-related functions including, but not limited to, greeting & registering guests, answering guest inquiries, making & modifying guest reservations, providing outstanding guest service during their stay & settling the guest's account upon completion of their stay.  

Job Specifications: 

  • Expected Pay Range: starting $20.00 per hour, based on experience
    • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate's qualifications and/or experience.
  • Shift & Schedule Availability: Full Time year and full time seasonal, weekends and holidays     

Job Responsibilities:

  • Check guests in and out of their rooms.
  • Answer any questions guests have.
  • Make recommendations for activities and restaurants.
  • Answer the phone and direct the call.
  • Take reservations on the phone.
  • Maintain the record of guests that have checked in and out. 

Job Requirements: 

  • High school diploma or GED equivalent.
  • Excellent customer service skills.
  • Three months of experience at a high-end hotel, resort, or private club required.
  • Amazing interpersonal abilities.
  • Top-of-the-line organizational skills.
  • Ability to handle multiple tasks at once.
  • Amazing time management skills.
  • Incredibly detail oriented.
  • Knowledge of SMS Host & Microsoft Office is desirable. 
  • Work cohesively with co-workers as part of a team. 

We offer great resort privileges, discounts, and free employee meal to all employees.

Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match. 

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team

The Woodstock Inn & Resort is an equal opportunity employer.

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