Room Attendant

Job Title: Room Attendant

Classification: Nonexempt

Department: Housekeeping

Reports to: Housekeeping Manager

Job Description

Summary/Objective

The Room Attendant is responsible for genuinely caring about out guest; making strong emotional connections by providing a guest oriented service at all times. The Room Attendant is also responsible on providing efficient, prompt, courteous, trouble free and proactive service to guests.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completes all checklists as assigned.
• Collects daily worksheet each morning with applicable keys, and returns them by the end of the shift.
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner.
• Stocks supply on cart/bag correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment.
• Sorts out any damaged linen or linen needing re-washing and returns them to Laundry.
• Cleans guest rooms daily according to operational policies and standards.
• Removes soiled bed and bath linens, and replaces with clean linens.
• Removes trash from rooms.
• Clean bathroom area.
• Dust all surfaces.
• Replenishes promotional materials, literature, and stationary.
• Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
• Demonstrate teamwork by co-operating and assisting employees as needed.
• Promote hotel services, facilities, and outlets, provide guest with information such as local attractions and directions.
• Perform any other duties assign by his/her manager.

Competencies

• Time management.
• Decision making.
• Customer and guest focus.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work environment

While performing the duties of this job, the employee is frequently exposed to variable temperature conditions (or extreme heat or cold). Also, variable noise levels, outdoors/indoors, fumes/odor hazards, dust and/or dust mite hazards, chemicals, and biohazards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

• A minimum of (1) year of housekeeping experience.
• A minimum of (1) years of hospitality experience preferred.
• High School education preferred.
• Able to speak and understand basic English.
• Must be able to work independently and exercise good judgment to resolve issues.

AAP/EEO Statement

The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.