Senior System Analyst

Position Overview:

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. 

Local candidates only as they will be required to come to the office per a hybrid work schedule

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Primary Responsibilities:

• Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
  
• Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
  
• Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
  
• Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
  
• Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
  

Necessary Skills and Qualifications:

• 10+ years of IT experience.
  
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
  
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
  
  • Understanding of Windows Client and Windows Server in production environments.
    
  • Configuration of Windows Infrastructure via Group Policy and/or scripts.
    
  • Adept at using Powershell to automate and execute tasks.
    
  • Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
    
  • Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
    
• 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
  
• 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
  
• 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
  
• Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
  
• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
  
• Experience in coordinating with third-party technical support vendors.
  
• Proficiency in creating and maintaining technical documentation.
  
• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
  
• Solid understanding of IT service management and ITIL best practices is a plus.
  
• Track record of continuous learning and adapting to new technologies.
  

Desired Skills and Attributes:

• Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  
• Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
  
• Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
  
• Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
  

Requirements
Required / Desired Skills

Skill
Required / Desired
Amount
of Experience
Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams
Required
10
Years

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