Security Operations Center

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requisition ID: 17208

Remote Work Available: No

Job Title: Security Operations Center (SOC) Operator

Reports to: SOC Manager

Department: Security

Location: Tallahassee, FL

Shift: 10:00pm-8:30am, Days off may vary with the operational needs, but we do our best to accommodate a consistent schedule

Pay: $20.00/hourly

Job Purpose:

As a SOC Operator at Trulieve, you will play a critical role in maintaining the safety and security of our facilities. You will monitor and respond to security incidents, manage access control systems, and ensure effective communication across various departments. This position requires proactive asset protection, an emergency response approach, and strong organizational and communication skills.

Job Duties and Responsibilities:

Essential Functions

• Call Management: Answer incoming calls promptly and professionally. Protect and verify information about security concerns and incidents, ensuring accurate documentation.
• Access Control: Manage and verify access requests through web-based systems. Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
• Vendor Dispatching: Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
• Emergency Support: Collaborate with emergency services (WME) to provide necessary support during incidents. Maintain clear communication and help coordinate responses as needed.
• Asset Protection: Monitor CCTV and alarm systems to ensure the security of company assets. Identify and report any suspicious activities or security breaches.
• Documentation & Reporting: Maintain accurate records of all activities, incidents, and communications. Prepare reports as required for management review.

Required Knowledge and Skills:

• Technical Proficiency: Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with diverse individuals.
• Attention to Detail: Exceptional attention to detail to ensure the accuracy of information and adherence to security protocols.
• Problem-solving skills: Ability to assess situations quickly and make informed decisions under pressure.
• Knowledge of Security Protocols: Understanding basic security principles, emergency response procedures, and asset protection strategies.
• Team Collaboration: Ability to work collaboratively with internal teams and external vendors to achieve security objectives.

Qualifications:

• A high school diploma or equivalent and an associate or bachelor's degree in a related field are preferred.
• Previous experience in a security operations center, law enforcement, or similar role is highly desirable.
• Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• one or more years of SOC-like work experience
• one or more years inside a Security Operations environment
• Experience in call centers, agile project management, and leadership
• Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem-solving, and planning and organization skills
• Candidate will possess the ability to be a successful self-starter
• Possess excellent communication, negotiation, and managerial skills
• Experience with conflict resolution and de-escalation
• Experience with complex problem-solving and being detail-oriented
• Have excellent communication skills, both written and verbal

Working Conditions:

• The SOC Operator may be required to work in shifts, including nights, weekends, and holidays.
• Shifts are 6:00 AM-2:30 PM, 2:00 PM-10:30 PM, 10:00 PM-8:30 AM. Shift assignments are based on the company's needs, followed by seniority.
• The role may involve extended periods of monitoring various security systems and require quick response to emergencies.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available "after hours" if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.