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General Manager

2 days ago

Richmond, Virginia, United States Common House Full time

General Manager - Job Description

About Common House

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses offer inclusive spaces to dine, work, and discover through daily programming, unique amenities, and opportunities to connect with other members.

Position Description

The General Manager will oversee the day-to-day food and beverage operations of the club and Birdie's, our open to the public restaurant that is connected to Common House. The General Manager will be an ambassador for Common House, exemplifying our core values, and will have the objective of operational efficiency, increased revenue, and continuous improvement of the member and guest experience.

Responsibilities of the General Manager include, but are not limited to:

  • Staffing, Service, Employee Relations
    • Oversee hiring and onboarding for all front-of-house staff.
    • Coach, mentor, and develop FOH Managers and hourly staff through staff evaluations, incentives, ongoing coaching, and one-on-one goal-setting sessions.
    • Attend, lead and participate in weekly meetings, including BEO, Food and Beverage and cross-department meetings.
    • Ensuring high levels of execution for all events to exceed members, clients, and employees' expectations.
    • Responsible for the execution of all service training programs
    • Create and manage staff schedules by monitoring business levels in all areas of the operation to cover all needs while meeting financial goals. Upholding service standards through exemplary leadership and direct communication with all team members by identifying challenges and encouraging the successes of the team
    • Setting and enforcing expectations for brand standards and company policies through leading by example and delivering regular, direct feedback
    • Maintaining a positive working relationship with all employees through servant leadership
  • Operations Management
    • Areas of oversight and responsibility include: front-of-house operations, beverage programming, member/private event execution, facilities, and concierge operations.
    • Co-developing and implementing cost controls and revenue generation initiatives to drive profitability.
    • Manage labor, expenses, and COGS budgets for front-of-house operations to ensure P&L is managed effectively.
    • Assisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenue
    • Processing and overseeing daily payroll and accounting procedures
    • Extensive knowledge in managing all beverage inventory and purchasing
    • Oversee all beverage menu creation, ensuring member satisfaction and achieving financial goals
    • Oversee all facilities operations, including janitorial, maintenance, and recommendations for capital improvements
  • Member Relations
    • Work with the House leadership team to drive membership happiness and retention with an understanding of membership goals
    • Soliciting member and employee feedback to build a service environment, and to provide guidance on future programming and events

Qualifications:

  • 5-10 years of hospitality management experience with an emphasis on FOH food and beverage operations, with emphasis on building and managing diverse teams.
  • 100% onsite position located at Common House Richmond, including a rotating schedule of evenings, weekends, and holidays. Experience in managing and developing managers, and teams of hourly employees.
  • Financial acumen focused on growing revenue, managing COGS and labor spend
  • Understanding of employee and food safety compliance, laws, and regulations
  • Event management and execution experience preferred

Physical Requirements:

Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 15 pounds repetitively.

This position is based in Richmond with the expectation of being on-site, and available weekends and evenings.

In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers, and a competitive salary package. Additionally, we also provide our team members a comprehensive benefits package, including:

  • Diverse and inclusive colleagues
  • Generous Health, Dental, Vision, and Short Term Disability
  • 401k Option
  • Generous Time Off (3 weeks in your first year)
  • Monthly membership at Common House (and your partner/spouse gets one, too)
  • 50% employee discount on food and non-alcoholic purchases

Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.