Guest Advisor

6 days ago

Denver, Colorado, United States Spavia Day Spa Full time

Spavia Lowry Town Center is hiring Full Time Guest Advisor at our independently owned luxury spa—where guests relax, recenter, and renew.

Pay: Hourly base $ depending on experience) + membership sales commissions, retail commissions, and performance bonuses. Schedule: Full-time and must be available for evenings/weekends/holidays. Benefits snapshot: W-2 employment, commission & service training, PTO, 401k, Dental and Vision plan plus supplemental health benefits offered, and employee discount.

Responsibilities

  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring the accuracy of all transactions
  • Maintaining a beautiful spa, retail space, and reception area
  • Membership, spa boutique, and product sales
  • Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products.
  • Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
  • Willingness to work as a team player to proactively support the spa's needs
  • Attention to detail in all aspects of spa coordinators responsibilities

Your Impact

  • Welcome every guest with warmth and tailor recommendations to their goals and occasion.
  • Convert great experiences into memberships: present options, handle objections, and close ethically.
  • Drive retail results: demo products, build simple at-home routines/bundles, and keep the retail floor merchandised.
  • Scheduling: pre-schedule next visits, manage waitlists, and optimize provider utilization with accurate scheduling and POS.
  • Proactive outreach: follow up on leads, trials, freezes/lapses, and post-visit thank-yous via phone/text/email (templates provided).
  • Own the front-of-house flow: lobby/locker room readiness, tidy retail zones, cash handling, and open/close procedures.
  • Partner with service providers and leadership to hit team KPIs (membership conversion, retail per guest, pre-book rate, and guest satisfaction).

Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service—supported by a busy membership model and a curated retail assortment. You'll have proven scripts, hands-on product training, and a collaborative team so selling feels natural and guest-first. Our standards make excellence repeatable; our coaching helps you grow. Join us in shaping an exceptional spa experience- visit to learn more.

Essential/Physical Functions

  • Standing for extended periods; frequent walking, bending, reaching.
  • Repetitive keyboard/phone use; accurate POS/cash handling.
  • Lift/carry up to 25 lbs; occasional laundry/stocking.

What You'll Gain

  • Hourly base + commissions (membership & retail) Paid sales training (role-plays, membership scripts) and ongoing mentoring.
  • Growth paths to Lead Guest Advisor or Spa Leadership.
  • PTO and supplemental health benefits.
  • Employee, friends & family discounts on treatments and products.

Schedule

  • Full-time consistent weekly schedule; flexibility available with advance notice.

EEO & Workplace Practices

Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process. We maintain a drug-free workplace; post-offer screenings may apply where permitted by law (e.g., license verification, background checks compliant with FCRA, and role-dependent testing as allowed).

Work Remotely

  • No

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 30 – 32 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Paid time off
  • Vision insurance

Experience:

  • Guest relations: 1 year (Preferred)

Work Location: In person

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