Manager, Transition Support Services

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

The Manager of Transition Support Services you will be leading a team of consultants in the field and Transition Support colleagues that work on our current customer business changes on our platform.  Traveling to field offices and meeting prospects in the sales cycle will be a regular part of this role to support the Revenue team and the Transition Support Services Consultants. 

As the team leader, you are responsible for equipping consultants with the tools, resources, and guidance needed to identify and address prospective clients' unique business challenges. By fostering collaboration and partnering closely with sales leadership, you ensure consultants deliver tailored recommendations that clearly demonstrate TriNet's HR solutions and facilitate a smooth transition from pre-sales to onboarding. Additionally, you lead Transition Support colleagues in managing complex changes for existing clients, driving successful outcomes and strengthening relationships across all stages of the client journey.

Job Responsibilities 

• Manages a mixed team of Transition Support Services Consultants and Specialists across US, on attendance, performance and workload prioritization.
• Clearly defines individual goals, objectives, and performance metrics for individual contributors.
• Empowers consultants' engagement in designed local markets to build strategic relationships and drive engagement with the Revenue team. To include attending prospective and current customer on-site meetings.
• Develops and coaches team members for success, able to identify gaps within the team, and find ways to resolve gaps.
• Effectively partners with the leaders of Customer Transitions Onboarding team to consistently review and improve the process between the teams for effective handoffs and excellent customer experience.
• Maintains timely reporting of team performance metrics and ensures team meets performance goals.
• Perform regular performance reviews for direct reports and take corrective action when necessary.
• Manages and monitor case assignments for accurate and timely completion
• Works cross-functionally throughout TriNet to remove barriers and blockers in support of the team.
• Drives excellent partnerships with internal and external stakeholders throughout the sales process.
• Ensures that the partnership with our Revenue team is strong, partnering with Revenue leadership in the market.
• Maintains a detailed knowledge of the company's core products and services, as well as strategic service offerings.
• Works on projects as needed can be cross functional projects.

Education 

Bachelor's Degree Preferred

Work Experience 

• Typically 5; years Experience in consultative, or account management - required
• Typically 2; years Sales Support and Implementation experience - preferred
• Typically 2; years PEO experience - preferred
• Typically 2; years Experience in Supervisory or Leadership role - preferred

Licenses and Certifications

• SHRM, SPHR, PMP, CCP certifications upon hire - preferred

Knowledge, Skills and Abilities

• Knowledge and strong understanding of TriNet practices, policies, processes, systems capabilities, and limitations are desired.
• Knowledge of and ability to apply excellent customer service and consultative practices.
• Excellent interpersonal, verbal, and written communication skills.
• Strong account management skills with a strong customer focus.
• Excellent presentation and facilitation skills.
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• A proven commitment to high professional ethical standards and a diverse workplace.
• Ability to adapt to a fast-paced and constantly evolving business and work environment remaining organized and balancing multiple priorities.
• Proficient in Microsoft Office Suite.

Work Environment

Work in a clean, pleasant and comfortable market office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

• This role will require local travel to meet with prospects in the sales cycle and attend local revenue team meetings at the market offices. Additionally, there are likely to be off-site meetings at the leader and team level annually or more often if required. 

The salary range for this role is $79,600.00 to $159, The candidate's final salary offer will be based on the candidate's skills, education, work location and experience.

A candidate's compensation may also include bonuses consistent with TriNet's corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program.  Please click the following link for detailed information about our benefits offerings:   

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.