Service Process Manager, Systems Business Optimization

5 days ago

Peachtree Corners, Georgia, United States Siemens Full time

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us
The Electrical Products Business of Siemens Industry, Inc. is in the midst of a global, business-led process transformation which using the S4/Hana SAP ERP system. This transformation enables core business processes in the S/4 Hana system while supporting nuanced business processes in the surrounding boundary systems. This includes Customer Relationship Management (CRM), Quotation, Pricing and Configuration (CPQ), Order Management, Product Life-Cycle Management (PLM), Engineering, Data Analytics, Install Base and Field Service Management.

We are looking for Service Process Manager. This position will be based in Peachtree Corners GA .
You'll make a difference by:

  • Provide in-depth process expertise for service processes with a focus on Microsoft Dynamics and SAP.
  • Work with business experts to define detailed requirements for business needs, develop user stories, and organize business testing and solution deployment.
  • Provide time entry process expertise for field service delivery, platform integrations, and reporting.
  • Represent business requirements and priorities in cross-division projects, working within the larger team to establish process standards.
  • Drive and support continuous improvement of business performance in alignment with business unit strategies and business system capabilities.
  • Partner closely with IT resources to address process improvement opportunities and to solve problems and initiate actions to prevent recurrence.
  • Utilize data analytics to monitor process effectiveness and identify improvement opportunities.
  • Support business and IT in testing enhancements (system, regression, user acceptance and performance testing).

You'll win us over by having the following qualifications:
Basic Qualifications:

  • 4 Year degree in Engineering, MIS, CS or recognized STEM field

  • 3+ years of experience with the following:

  • Field Service or Supporting Field Service Teams

  • SAP CS business process knowledge.
  • Project management skills - ability to plan, drive, track and communicate project progress and benefits delivery.
  • Excellent organization, communication, and presentation skills.
  • Demonstrated ability to inspire other teams / others to be the best version of themselves.
  • Enthusiastic and proactive in taking responsibility and initiative.
  • Self-motivated and results oriented.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Broad experience in transforming business requirements into functional specifications and performing functional testing.

  • Proficient with Microsoft 365 tools (e.g. Teams, SharePoint, Word, Excel).

  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

  • Knowledge of Master Data impact on field service processes
  • An understanding of the integration points between CS and other SAP modules (e.g. SD, MM, PP, FI/CO).
  • Experience in Scrum and Agile methodologies.
  • Proficiency in Siemens analytics ecosystem (e.g. Tableau, DAAI Workflow, Power Automate).
  • SAP S4/ HANA knowledge.

$89,670 - $153,720 10%

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