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General Manager of Operations

2 weeks ago

Davenport, Iowa, United States RDO Truck Center Full time $80,000 - $120,000 per year

This individual will provide leadership in evaluating, allocating, and managing human, physical, and financial resources in the development and deployment of the business plan. He/she will provide a work environment that will optimize the profitable growth of the business, the personal growth of team members, and the satisfaction of customers.

Specific Duties Include:

  • Demonstrate leadership in all aspects of the store operations.
  • Lead the process of defining and communicating RDO Truck Centers' Core Values, vision and mission.
  • Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
  • Lead the development and deployment of a comprehensive strategic business plan in alignment with the organization's financial and operational objectives; including but not limited to annual store benchmarks and budget.
  • Accountable for ensuring all RDO Truck Center policies and procedures are followed within the store.
  • Coordinate and delegate activities through the store management team.
  • Coach and mentor store team members on a regular basis.
  • Ensure customer satisfaction. Work with all departments to know the customer's current and future expectations and work to resolve customer concerns.
  • Review monthly receivables with team. Establish collection plans and monitor aggressively.
  • Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
  • Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
  • Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
  • Ensure that the company/location reputation and image in the community is consistent with RDO Truck Centers Core Values, and that business relationships with all stakeholders are not compromised.
  • Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
  • Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

  • Proven business and people management experience
  • Operational expertise in sales, parts, and service
  • Excellent analytical and problem-solving skills
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Excellent computer skills
  • College degree preferred
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.