Patient Scheduler

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

Pay Range:

$ $26.46

Scheduled Weekly Hours:

40

Position Overview

• Answers scheduling calls quickly while minimizing time customers are on hold.
• Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
• Gathers complete patient and procedure information and enters data accurately into system. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Completes documentation timely and accurately. Understands and utilizes the necessary software program(s) to determine eligibility.
• Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
• Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
• Completes and verifies all authorizations in a timely manner.
• Adheres to CH attendance policy as well as interdepartmental policies and procedures.
• Attends all mandatory departmental meetings.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or GED.
• Customer service experience worked in an office setting or call center environment preferred. Experience in conducting intakes and/or scheduling patients preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion
• Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Talk or Hear
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan

• Flexible Spending Account (FSA)

• Healthcare FSA

• Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking

• Supplemental Life Insurance

• Voluntary Life Spouse

• Voluntary Life Employee

• Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.