Field Services Engineer

1 week ago

Milwaukee, Wisconsin, United States Kensington Additive Full time

Job Title:
Field Service Technician – CNC Machinery

Location:
Milwaukee, WI

Compensation:
Up to $85k - $100k + overtime

We're looking for a skilled, solutions-driven
Field Service Technician
to join our client's team in Milwaukee. In this pivotal role, you won't just repair machines; you'll empower manufacturers by ensuring their CNC technology operates at its highest level. From installation to diagnostics, you'll be the face of their service excellence, bringing technical precision and a passion for problem-solving directly to their customers.

What You'll Do:

  • Serve as a trusted expert by diagnosing and resolving technical issues on CNC machine tools with speed and precision.
  • Lead machine installations and tooling setups, ensuring optimal performance from day one.
  • Deliver scheduled preventative maintenance and repairs with a focus on quality, safety, and minimal downtime.
  • Guide and train both customers and internal teams on equipment best practices, building confidence and trust.
  • Maintain accurate, timely documentation of service calls, using our service software platform.
  • Communicate proactively with customers, providing status updates, clear instructions, and follow-up support.
  • Collaborate across teams to improve service processes and contribute to continuous improvement initiatives.
  • Protect and maintain company tools, equipment, and resources with care and accountability.
  • Stay ahead of the curve with ongoing training, certifications, and independent study to grow your technical edge.

What You Bring:

  • Associate degree or relevant certification in CNC machine tool technology or related field.
  • Minimum of 2 years of experience servicing and repairing CNC equipment.
  • A valid driver's license and clean driving record; a personal vehicle may be required until a company vehicle is assigned.
  • Excellent communication and customer service skills; able to represent the company professionally.
  • A collaborative mindset and the ability to work seamlessly with internal and external teams.
  • Flexibility to travel, including international assignments, and work outside regular hours when needed.
  • Ability to obtain and maintain a valid passport and major credit card for travel-related expenses.

Click apply or speak to James Field for the full details

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