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IT Support Technician
3 weeks ago
Job Summary:
The IT support professional makes sure the company's computer software and hardware remains functional and accessible for all employees.
Duties/Responsibilities:
- Resolving IT support requests from employees.
- Answering employee questions regarding computer systems.
- Gathering and analyzing data to diagnose problems with computer systems.
- Changing configurations, settings and permissions to fix computer issues.
- Generating sign ins for new hires during the onboarding process.
- Installing new software and hardware drivers and updating existing ones as needed.
- Updating employees on the status of their service requests.
- Logging all service requests and updating tickets as needed.
- Troubleshooting and resolving issues related to computers, printers, and other hardware devices.
- Troubleshooting a wide range of network and hardware issues including but not limited to HHR terminals.
- Windows OS support and configuration.
- Supporting PC and laptop hardware.
- Other duties as assigned.
Required Skills/Abilities:
- High-level knowledge of commonly used software, hardware and applications.
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
- Demonstrated written communication skills to create useful support logs.
- Analytical and problem-solving skills to troubleshoot and diagnose issues .
- Time management skills to provide updates and fixes within a promised time frame.
- Multitasking skills to assist multiple employees at once.
- Observational skills to recognize warning signs that indicate potential problems.
- Customer service skills to interact professionally and positively with employees and coworkers.
Education and Experience:
- High School Diploma or equivalent, Associates degree in computer science preferred.
- Certification from Google, Microsoft, or Cisco.
- Comp TIA A+
- Technical training in help desk support, support technician, or help desk technician.
- Knowledge of basic computer hardware, including PC, servers, switches, and routers.
- 1+ years related work experience.
Salary starting at $20/hour to $23/hour DOE plus medical, dental, vision insurance and paid time off. Successful candidates must pass background check and drug screen.
