ABA Center Operations Specialist

The Hub (and Heart) of the Center: We're Looking for a Center Operations Specialist

A Bridge to Achievement is seeking an Administrative Professional to join our team This role is onsite and requires availability to work within our operating hours: Monday through Friday, 8:00 AM to 6:00 PM.

SUMMARY:

The Center Operations Specialist provides essential daily support to ensure the smooth, safe, and efficient functioning of the center. As an opening and closing keyholder, this role upholds safety and security standards while also supporting scheduling functions, family engagement, and operational needs throughout the day. The Specialist covers the afternoon scheduling line, coordinates same-day schedule adjustments, and serves as a frontline liaison for families, visitors, and staff. Through direct support, communication, and attention to detail, the Center Operations Specialist helps create a structured, welcoming, and learner-centered environment aligned with ABtA's mission and values.

ESSENTIAL FUNCTIONS:

• Open and/or close the center as a keyholder, following all safety, sanitation, and security procedures.
• Maintain cleanliness and organization standards throughout the center, ensuring a safe and supportive environment.
• Respond to radio calls to provide toileting assistance, behavior support, or help maintain staffing ratios (e.g., 2:1 coverage).
• Ensure learner safety by adhering to least restrictive environment practices and assent-based care.
• Provide afternoon coverage of the scheduling line, coordinating and adjusting schedules for staff and learners in collaboration with clinical staff and the Scheduling Supervisor.
• Use ABA program management software to implement schedule changes and maintain accuracy of records.
• Communicate schedule updates promptly and clearly using calls, texts, emails, or in-person communication with staff, families, and supervisors.
• Welcome and check in learners and families during drop-off and pick-up, providing a positive and professional first point of contact.
• Act as a liaison with outside parties (e.g., delivery drivers, mail carriers, visitors) and direct them to appropriate staff.
• Foster a warm and inclusive environment that reflects ABtA's B.R.I.D.G.E. values.
• Assist with preparing, organizing, and maintaining program materials and supplies.
• Support and, when needed lead, group activities across the center.
• Help with the completion and maintenance of required records at the direction of the Center Operations Supervisor.
• Communicate effectively with supervisors and center leadership about issues, solutions, and ideas to improve processes.

QUALIFICATION REQUIREMENTS:

• High school diploma or equivalent required
• Working towards or has obtained a Degree in Behavioral Science or related field (such as; Psychology, Special Education, Elementary Education, Applied Behavior Analysis, Occupational/Physical/Speech Therapy or Counseling/ Social Work) preferred
• Minimum of one year of overall experience in administration, office upkeep, or receptionist duties preferably in a related human services or healthcare field required

• Minimum of one year of overall experience within a related human services field (IDD/DD, ABA, etc) preferred

• A good-standing Registered Behavior Technician (RBT) certification through the Behavior Analyst Certification Board

KNOWLEDGE, SKILLS, & ABILITIES:

• Demonstrated commitment to upholding ethical standards and promoting a positive, inclusive workplace culture rooted in fairness, respect, and collaboration.
• Ability to work effectively and stay learner- and employee-focused within a fast-paced center environment, maintaining professionalism and composure in dynamic situations.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively within a high-functioning, interdisciplinary team.
• Proven ability to deliver exceptional customer service through professionalism, patience, and a solutions-oriented mindset.
• Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and Google Workspace (Docs, Sheets, Drive), with a willingness to learn new platforms and systems as needed.
• Demonstrated reliability, accountability, and adaptability in completing tasks and supporting operational workflows across multiple service areas.
• Ability to adhere to ethical and professional standards, including compliance with the BACB's RBT Ethics Code and ABtA's organizational policies and values.

WORK ENVIRONMENT:

• This position works primarily out of a climate-controlled ABtA center/office location that complies with all relevant safety and accessibility regulations.This position works primarily indoors, but some locations may have an outdoor playground which would expose the employee to natural elements when working with learners who have transitioned outdoors. Employees are expected to contribute to maintaining cleanliness and tidiness in shared areas while at the office. Employees may be subject to various noise conditions based on room usage, room type and the use of radio systems to communicate across the building.  Employees are expected to assist learners in the bathroom for toilet training and diaper changing.

PHYSICAL DEMANDS:

• Must be able to observe and move with children in their natural environments (e.g. ABtA center, home, school and/or outside or in community)
• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity

• Must be able to perform the following gross motor activities:

• Climbing (e.g. upon playground equipment)

• Bending over (e.g. to assist child with writing or pick up reinforcers off ground)
• Squatting (e.g. to assist child putting on shoes)
• Running (e.g. running through a sprinkler with a child)

• Carrying (e.g. teaching materials, toys, art supplies) up to 15lbs

• Must be able to perform the following fine motor activities:

• Pincer grasp (e.g. manipulation of teaching PECS icons)

• Writing (ex. Filling out paper form with a pencil or pen)
• Using scissors and various craft supplies
• Grasping objects (e.g. keys, door knobs, etc)

• Twisting of hands/wrist or fingers (e.g. Tying Shoes, fastening a button, using a zipper, etc)

• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity

• Must be able to lift children up to 50lbs
• Must be able to utilize safe non-violent crisis intervention techniques with program participants of all ages (raising arms above head to block, stepping back, reaching behind shoulders, etc)
• Must be able to teach and assist with toileting skills. (e.g. changing diapers, lifting on an off toilet)
• While performing the duties of this job the employee is regularly required to operate a computer, telephone, tablet, and keyboard

• Exceptional & Competitive Wages

• Generous Paid Time Off (PTO)

• Paid Holidays
• 401k Retirement Plan with a company match
• Healthcare Insurance Options (Medical, Dental, Vision and Life)
• Ancillary Insurance Options through Aflac (STD, LTD, and more)
• Employee Assistance Program (EAP) for all employees (plus their partners and dependents) which includes counseling services, financial services, legal services, discounts and more
• Parental Bonus
• Education Assistance Plan
• Initial and Ongoing Paid Training and Supervision
• Shared PTO Program
• Paid Drive Time Policies (for Eligible Employees)
• Referral Bonus
• Open Door Policy & Employee Suggestion Forms
• Ongoing Feedback & Performance Reviews
• Annual Compensation Process
• Agency Laptop Provided, and Choice of Agency Phone or Phone Stipend

Compensation Range:

• $17-22

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.