Help Desk Specialist

6 days ago

Chicago, Illinois, United States The Phoenix Group Full time $40,000 - $70,000 per year

Long term contract with opportunity to convert FTE

Shift Mon-Fri : 6 am-3 pm or 7 am-4 PM
(CST)

On site 1 day per week (after initial training period which is usually 1 month)

Description:

Provide professional and efficient Level I technical support to internal employees (customers) that are using proprietary applications as well as other client-server applications. Diagnose and resolve hardware and workstation configuration problems, routing calls to other support areas as necessary, alerting management where critical. This is primarily a phone support role.

Duties:

  • Basic resolution and service delivery by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system

  • Troubleshoot, isolate, and research problemrvice delivery

  • Provide mainly phone support to end users

  • Perform basic troubleshooting

  • Use of tools, procedures, and customer relation techniques established for the HelpDesk team to support customers through telephone, remote access to the customer's workstation.

  • Document all probs, recommending solutions and escalating to a higher tier when necessary

  • The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements.

Qualifications and Experience:

  • Entry level support technician

  • Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.

  • Knowledge of, and ability to use, a corporate Help Desk ticketing system.

  • Knowledge of current Microsoft Operating Systems

  • Excellent oral and written skills to interface with all user/technical communities within the company

  • Understanding of financial business environments will increase the incumbent's potential for success.

  • Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.

Supervision:

The employee reports to Corporate Help Desk Manager and has some flexibility in identifying and initiating activities to achieve the objectives of the position. The incumbent is expected to be a "self-starter" who is able to create and carry out tasks assigned with a minimum of supervision.

Education:

College degree in a technical field of study relevant to the position and demonstrate capability to operate in a highly technical environment.

Pay Range depending on experience - OT Eligible

  • The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

  • Sr Trading Specialist, Client Service, Agency

    4 days ago

    Chicago, Illinois, United States The Trade Desk Full time $79,400 - $145,500

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • IT Help Desk Lead

    2 days ago

    Chicago, Illinois, United States Lensa Full time $70,000 - $103,820 per year

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Sargent & Lundy. Clicking "Apply...

  • Help Desk Technician Level 2

    6 days ago

    Chicago, Illinois, United States Fairway IT Solutions Full time $60,000 - $80,000 per year

    HELP DESK TECHNICIAN LEVEL 1The Help Desk Technician Level 2 is responsible for advanced support, administration, and troubleshooting of network and systems infrastructure solutions for our customers. This role requires a proactive professional who can take ownership of critical toolsets, mentor junior technicians, and ensure best practices are followed. The...

  • Systems Help Desk Associate

    6 days ago

    Chicago, Illinois, United States Chicago Commons Full time $60,000 - $90,000 per year

    Job DetailsDescriptionWE'RE HIRINGFor 130 years, Chicago Commons' programs have empowered children, families, and seniors to live richer, more fulfilling lives. To help lead this exciting new work, we are looking for a System Help Desk AssociatePosition SummaryThe Systems Helpdesk Associate is responsible for providing technical support and assistance via...

  • Account Coordinator

    6 days ago

    Chicago, Illinois, United States The Trade Desk Full time $44,200 - $80,900 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Chiropractic Front Desk

    6 days ago

    Chicago, Illinois, United States Back Home Chiropractic Full time $30,000 - $45,000 per year

    Chiropractic Front Desk at Back Home ChiropracticJob Posting: Front Desk at Back Home ChiropracticJob Description for Front DeskWe are seeking a long-term, part-time, in-office Chiropractic Front Desk member with leadership and organizational skills to join our team. This Chiropractic Front Desk person will play a vital role in ensuring the smooth and...

  • Help Desk Technician

    6 days ago

    Chicago, Illinois, United States CornerStone Technology Talent Services Full time $60,000 - $100,000 per year

    We are seeking aSite Access & Compliance Coordinatorto serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital...

  • Front Desk Coordinator/Receptionist

    6 days ago

    Chicago, Illinois, United States The Med Spa at Northwestern Full time $137,920 per year

    Northwestern Specialists in Plastic Surgery and Med Spa is seeking a Full-Time Front Desk Coordinator/ Receptionist to facilitate the flow of all daily client service operations and patient interactions, with the goal of increasing patient satisfaction and retention. Manage check-in and check-out processes, inbound and outbound calls, email communications...

  • Manager Front Desk

    2 days ago

    Chicago, Illinois, United States Marriott Hotels Resorts Full time $60,000 - $85,000 per year

    Description JOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

  • Patient Service Specialist

    4 days ago

    Chicago, Illinois, United States RUSH Physical Therapy Full time $18 - $19

    OverviewPosition: Patient Service SpecialistLocation:3240 N Halsted Street Chicago, IL 60657Type of Employment: Part-time (7am-12pm Monday and Thursday)Schedule:(7am-12pm Monday and Thursday)Compensation: $18.00-$18.50/hr When patients enter our outpatient physical therapy center in Chicago, we want them to have an exceptional experience – starting at...