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Field Services Manager

15 hours ago

Las Vegas, Nevada, United States Switch Full time

Location: Las Vegas
About Switch
At Switch, we don't just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn't just about technology—it's about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world's most advanced digital infrastructure that powers the progress of humanity.

The Role: Field Services Manager

As a Digital Infrastructure Innovation Analyst at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine what's possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

This role is responsible for providing both management leadership to the field engineering team and providing onsite support. The Field Engineering team is responsible for the validation of construction process and results based on general contractor (GC) installation methods. This position will drive approval and corrective action based on field observations and verification against construction drawings and engineering information. This role is responsible for structural, hardware and equipment validation. This position is also responsible build out and support of the EVO lab and test space based in the LAS market. The ideal candidate will have a strong technical and construction background, excellent leadership skills, and a customer-focused mindset.

What You'll Do

  • Lead, mentor and manage a team of field service engineers across multiple locations or regions.
  • Create and review departmental procedures (MOP).
  • Meet with GC and subcontractors, go through all plans and verify build from the owner's perspective.
  • Assist construction CM/PMs with specific hardware design and integration installs.
  • Coordinate and schedule field activities, ensuring timely completion of installations, repairs, and preventative maintenance.
  • Act as a technical escalation SME for complex construction issues and ensure effective resolution.
  • Collaborate with cross-functional teams including Sales, Engineering, Product Development, and Customer Support to ensure alignment and customer satisfaction.
  • Monitor and report on key performance indicators (KPIs), service metrics, and customer feedback.
  • Ensure compliance with cleanliness and safety in all field operations.
  • Recruit, train, and develop field staff to maintain high technical competence and professional development.
  • Conduct performance reviews as required by company policy.
  • Drive continuous improvement initiatives and support the rollout of new technologies and systems in the field.

What We're Looking For

  • Innovators & Builders – You see challenges as opportunities and thrive in uncharted territories.
  • High-Performance Thinkers – You have a relentless drive for excellence and a passion for pushing the envelope. You thrive in high impact environments where execution is key.
  • Integrity-Driven Leaders – You operate with honor, responsibility, and purpose, recognizing that the energy you put out into the world will return to you.
  • Tech Pioneers – You understand the power of technology to change the world and want to be at the forefront of that transformation.

What You'll Bring

  • 4+ years' experience in Superintendent or Journeyman level construction roles.
  • Previous experience with ProCore and Project Management Software.
  • Hands-on knowledge of CAD modeling software (SolidWorks, AutoCAD) a plus.
  • Must demonstrate excellent verbal, interpersonal communication skills; ability to express ideas clearly, concisely and effectively with personnel associated with the data center environment.
  • Ability to analyze and make suggestions for problem resolution; the ability to solve problems with good initiative and sound judgment and make decisions independently with minimal guidance.
  • Must have an understanding of safety requirements related to the construction field.
  • Must have a demonstrated ability to lead with confidence.
  • Must be able to read blueprints and understand schematics related to data center support equipment.
  • Must have excellent presentation and customer service skills.
  • Willingness to train and mentor team members.
  • Must have a valid state issued drivers license as you will be required to drive from site to site.

Why Switch?

  • A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
  • Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
  • Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
  • Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
  • Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more

Join Us & Make a Difference

This is more than a job—it's a mission. If you're ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let's Build the Future Together.